Customer Service Representative

Launch Your Career: Become a Customer Service Representative at Vincere Marketing Inc.! Vincere Marketing Inc., a top-performing marketing firm and trusted AT&T partner, is hiring a Customer Service Representative in Sacramento. This role is ideal for a compassionate, solution-oriented professional eager to enhance their skills in client support, communication, and problem-solving. You will receive training and personalized mentorship while representing a globally recognized brand and providing essential services to the local community. As a Customer Service Representative, you'll begin by mastering AT&T's full range of residential services, including TV, internet, and phone solutions, through direct customer interaction. This hands-on experience sets the foundation for growth. As you excel, the Customer Service Representative role expands to include opportunities in team leadership and management, all within a clear career path tailored for future leaders. Key Responsibilities of the Customer Service Representative Deliver expert support to AT&T customers, ensuring smooth onboarding, accurate service information, and a top-tier customer experience. Resolve customer inquiries and service issues for AT&T Residential with speed, empathy, and brand-aligned professionalism. Listen actively and troubleshoot effectively, identifying customer needs and resolving common service issues with clear, actionable solutions that enhance satisfaction. Document customer interactions and service updates with precision using CRM tools, ensuring data accuracy and continuity across support channels. Achieve and exceed service performance goals by applying proven customer engagement strategies and resolution techniques in a fast-paced team environment. Collaborate with team members to share best practices, solve complex service challenges, and foster a supportive, high-performance workplace culture. Act as a communication bridge between customers and the company, relaying valuable feedback and insights that inform service enhancements and operational improvements. Drive customer loyalty and retention by delivering a consistently positive experience that reinforces trust in the AT&T brand and its residential services.

Created: 2025-10-01