Direct Customer Support Associate

Champion client success! Build lasting business relationships and deliver proactive solutions as a Direct Customer Support Associate with Oracle Core Consulting. Oracle Core Consulting, an established firm renowned for its expertise in B2B sales and marketing, consistently delivers high-impact solutions for businesses leveraging AT&T B2B's mobile access. Our mission is to deliver tailored solutions, build strong partnerships, and provide high-touch, proactive support, all within a culture of growth, impact, and excellence. We're looking for a skilled, relationship-driven Direct Customer Support Associate to strengthen connections with AT&T's B2B clients in Savannah. In this role, you'll manage business accounts, proactively address needs, resolve service challenges, and ensure long-term client satisfaction. If you excel in communication, problem-solving, and client loyalty, this is your chance to make an impact and advance your career. Direct Customer Support Associate Duties Manage a portfolio of AT&T B2B clients, expertly addressing service inquiries and support needs. Engage proactively with clients, assessing satisfaction, identifying evolving telecom needs, and providing tailored solutions. Resolve complex technical, billing, and service issues efficiently by coordinating with internal specialists. Educate clients on AT&T's high-speed internet and mobile solutions, maximizing service utilization. Optimize accounts through periodic reviews, recommending upgrades that align with business growth. Maintain meticulous CRM records, ensuring seamless follow-ups and accurate historical data. Advocate for clients, championing their needs within Oracle Core Consulting and AT&T for timely support. Identify opportunities for service expansion and new AT&T solutions, passing qualified leads to the sales team.

Created: 2025-10-01