Patient Services Representative

Description: Specialist I, Patient Access EDU-High School Diploma and/or GED JOB SUMMARY Under general supervision, performs all components of patient registration/discharge into the EPIC system. Registration/Discharge includes entering charges for services, data entry, and chart breakdowns. Prepares daily cash deposit. Performs a variety of routine office tasks and maintains logs. Provides customer service, answers telephones, and is a clerical support to nursing and counseling staff. Essential Functions % TIME Answers telephone inquiries; screens calls; routes calls and takes messages 20% Collects co-payment, point-of-service payment, deposits, and other payments, issue receipts and balance cash drawers. 20% Works to properly identify patients to increase clean claims and minimize errors associated with misidentification. 10% Completes documentation for uninsured patients seeking emergency care, to include CICP and Emergency Medicaid. 10% Coordinate bed assignment, transfers, and discharges through various applications and maintain communications with inpatient nursing units and nursing supervisors. 10% Verifies and updates patient demographics information and billing insurance information for new and existing patients. 10% Calls insurance companies for treatment authorization and benefit information. 10% Disseminated direct admit information to other Patient Access personnel for proper screening and insurance verification. 5% Maintain quality assurance scores of 98% or higher in conjunction with department expectations. 5% Required for All Jobs Performs other duties as assigned Complies with all policies and standards Knowledge, Skills and Abilities KSAs Organization and Attention to detail Effective communication Ability to Problem Solve Ability to prioritize workflow and determine priority Ability to demonstrate professional work behavior by following Denver Health guidelines/policies Ability to multi-task and handle a high volume of tasks at one time Ability to enter data quickly and accurately Ability to complete daily work by the end of the shift Ability to work collaboratively with a team Ability to type 25 wpm. Knowledge of Microsoft Office Suite. Familiarity with Epic

Created: 2025-10-01