Quality Support Operator

Date Posted: 09/29/2025 Hiring Organization: Rose International Position Number: 489190 Industry: Manufacturing Job Title: Quality Support Operator Job Location: Cary, NC, USA, 27511 Work Model: Hybrid Work Model Details: Hybrid working 3+ days in the office Shift: 8 AM to 5 PM Employment Type: Temp to Hire FT/PT: Full-Time Estimated Duration (In months): 13 Min Hourly Rate ($): 30.05 Max Hourly Rate ($): 30.05 Must Have Skills/Attributes: Compliance, Customer Service, FDA Nice To Have Skills/Attributes: SAP Experience Desired: Knowledge of SAP is plus (3-4 yrs) Required Minimum Education: Bachelor's Degree **C2C is not available** Job Description Required Education: • Bachelor's degree or equivalent experience required Required skills to have for the success of this role: • Independently perform important areas of standard professional-level work that typically require processing and interpreting, more complex, less clearly defined issues Qualifications/Skills/Experience: • Manage internal Customer Service projects to be conducted on time, within quality, and cost • Facilitating the timely completion of FDA-regulated updates • Simultaneously manages multiple Update revisions/projects at any given time • Works closely with Product Support Teams/Business Units and Data Management Teams to ensure install base accuracy and data integrity for FDA Compliance Reporting • Organizes, prepares, and tracks FDA-regulated customer Safety Advisory Notices for all patient safety recalls • Ensures proper customer signatures are obtained via electronic tracking and reporting • Identifies and executes the project's implementation strategy in accordance with Industry Regulations for timely communication of patient safety recalls • Proactively identifies areas of risk with non-compliance to industry regulations for patient safety recalls and non-mandatory updates • Manages project milestones to ensure on-time completion and identifies, with anticipation, actions required to keep them on track • Provides status updates and escalations to various levels of management when compliance and on-time completion are at risk • Provides reports on progress and actions regularly by researching, documenting, and presenting findings • Maintains professional and courteous communication with internal and external customers to ensure smooth, clear, concise, and timely communication of all types • Ensures labor and travel reimbursements are achieved by monitoring and tracking on-time completion The Key Working Relationships for this position: • Contacts are with a diverse multi-national audience, including all 13 Invivo/Invitro Business Lines, Business Areas, External Customers, Regional Support Center, Customer Care Center, Education Services, CSML, Finance, Services Marketing, Customer Administration, Business Process Engineering (Quality), and Regulatory Affairs • This position may suit you best if you are familiar with what is below and would like to develop your career with a client • Knowledge of SAP is a plus, but not required • Ability to handle semi-complex to complex projects and determine the critical path to improve timely performance • Strong communication skills needed, both verbal and written **Only those lawfully authorized to work in the designated country associated with the position will be considered. ** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements. ** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Created: 2025-10-01