Customer Service Representative

ROLE IMPACT This role supports patients by managing non-clinical inquiries and ensuring seamless coordination of prescription deliveries and payments. As a front-line representative, you'll be key in driving patient satisfaction, maintaining accurate records, and supporting safe, efficient service workflows. KEY RESPONSIBILITIES • Manage inbound/outbound calls regarding prescription status, delivery scheduling, and payment • Respond to inquiries directly or escalate to clinical staff for resolution • Update patient records and progress notes to support workflow visibility • Verify insurance, process invoice requests, and provide refill information • Identify and escalate adverse events or product complaints to clinical team

Created: 2025-10-01