Electrical Account Manager - Service

At Compu Dynamics, we dont just build infrastructurewe create the backbone of the digital future. As North Americas premier technology infrastructure design-build partner, we design, construct, and maintain mission-critical data centers for some of the worlds most innovative companies. With roots in one of the fastest-growing data center markets in the world, our growth is as intentional as our impact. We are seeking a dynamic and experienced Service Account Manager to join our Service team. The ideal candidate will have a proven track record in sales within the Mechanical, Electrical, HVAC, or Data Center industry Summary/Objective: At Compu Dynamics, we dont just build and service data centers we power the future of technology. The Service Account Manager is responsible for managing client relationships, driving service revenue, and ensuring exceptional delivery of mission-critical service projects. This role is ideal for someone who has previously worked in the field as a licensed electrician and is now ready to transition into a client-facing role. The Service Account Manager uses technical expertise to accurately scope work, support field technicians, and build trusted relationships with clients while identifying opportunities for growth in the electrical, mechanical, HVAC, and data center industries. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Client Relationship Management & Growth Build and maintain strong relationships with clients, acting as a trusted advisor for their service needs. Generate new leads and business opportunities to support company growth objectives. Identify and execute opportunities for cross-selling and up-selling additional services. Negotiate and manage service contracts and agreements with clients. Serve as the main point of contact for client communications, ensuring responsiveness and satisfaction. 2. Technical Expertise & Field Support Conduct on-site visits with clients and technicians to evaluate service needs, explain scopes of work, and ensure successful execution. Collaborate with field technicians to provide technical guidance, ensuring safe and accurate project delivery. Maintain current knowledge of mission-critical power, cooling, and electrical systems, as well as industry trends and emerging technologies. Ensure safety practices are followed in all service activities. 3. Project Scoping & Estimation Prepare detailed, accurate estimates for clients, factoring in labor, materials, equipment, subcontractors, and other expenses. Partner with field teams to ensure scopes of work are realistic, safe, and deliverable. Review completed work orders to ensure accurate documentation and billing. Ensure timely and correct invoicing to maintain strong cash flow. 4. Operations & Compliance Drive company or personal vehicle throughout the service area to meet clients and support field operations, following all traffic and safety regulations. Promote a culture of safety by complying with company policies and regulatory standards. Maintain accurate records, reports, and documentation for service activities and client projects. Participate in required OSHA, NFPA, and company training programs. 5. Strategic Service Leadership Provide insights from the field to help refine service offerings, improve processes, and strengthen client relationships. Represent the company at industry events, associations, and networking opportunities to enhance Compu Dynamics market presence. Collaborate with leadership to align client service strategies with overall business goals. Competencies: Technical Expertise Deep understanding of electrical systems and data center operations. Client Focus Builds lasting relationships and provides exceptional customer service. Business Acumen Identifies opportunities for growth and drives profitability. Safety & Compliance Prioritizes safety and follows regulatory standards. Communication Skills Clearly conveys technical and non-technical information. Problem Solving & Decision Making Quickly resolves issues to maintain service quality. Supervisory Responsibility: This position does not have direct supervisory responsibility but works closely with field technicians to ensure safe and effective service delivery. Work Environment: This job operates in both an office and field environment. This role routinely uses standard office equipment such as computers, phones, copiers, etc., along with trade-specific tools such as multimeters and power quality meters; it may involve exposure to potentially dangerous materials and extreme temperatures.  Work is sometimes required after normal working hours, including nights, weekends and holidays. Physical Demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit, including as a driver or passenger of an automobile; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs/ladders; talk or hear; move around at construction and other work sites; maneuver in small or tight places. The employee must occasionally lift or move office products and supplies, up to 25 pounds. Position Type: This is a full-time, exempt position. Days and hours of work are typically Monday through Friday, with occasional evening or weekend work as needed to support client needs. Required Education and Experience: Active Journeyman Electrician License (or higher) in the state of employment. 5+ years of hands-on field experience in electrical work, preferably in commercial, industrial, or data center environments. Strong understanding of critical power systems, including UPS, switchgear, and generators. Proven ability to transition from technical fieldwork to a client-facing or supervisory role. Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical stakeholders. Valid drivers license with a clean driving record. Preferred Education and Experience: Previous experience in a service or account management role within the electrical, mechanical, HVAC, or data center industries. Experience working with IT companies, colocation facilities, and end-users who manage and maintain data center infrastructure. Knowledge of data center cooling systems and environmental controls. Bachelors degree in a related field or equivalent technical experience. Travel: Travel is required throughout the local service area and occasionally to other regions for client support or training. EEO Statement: Compu Dynamics, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. #PM23 Compu Dynamics Pay Range $90,000 "” $120,000 USD Compu Dynamics offers a comprehensive benefits package to include: Medical, Dental, Vision, 401k with dollar-for-dollar company match up to 4%, various voluntary benefits, Employer paid life insurance, 7 Holidays, paid Parental Leave, Volunteer Time Off, up to 4 weeks PTO after 60 days and you get your birthday off! Compu Dynamics, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. All employment offers are contingent upon successful completion of our pre-employment drug screening, background/criminal check, and motor vehicle check. Compensation details: 90000-120000 Yearly Salary PI99148219d93c-37344-37925215

Created: 2025-10-01