Plumbing Service Manager

Lead with Purpose: Become a Service Manager at Benjamin Franklin Plumbing - A Service Minds Company Are you a proven leader in the residential plumbing industry? Do you have a track record of developing high-performing teams, driving sales, and hitting KPIs? Benjamin Franklin Plumbing , a proud member of the Service Minds family of brands , is hiring a Service Manager to help us elevate technician performance, maximize operational efficiency, and deliver five-star customer experiences every time. This is more than a job"”it's a leadership opportunity to shape the success of your branch, grow your career, and make a meaningful impact every day. Why You'll Thrive with Us Base Salary of $52K + Weekly Performance-Based Incentives Company Vehicle, Fuel Card & iPad - tools for your success from day one 401(k) with Company Match - invest in your future Health Benefits - Choose from HMO, PPO, or HDHP plans Paid Time Off & Paid Holidays - because you deserve balance Benefits Begin the 1st of the Month After 30 Days Leadership Training & Career Development - grow with us Cross-Brand Advancement Opportunities - with Mister Sparky & One Hour Heating & Air Conditioning Employee Discounts , Telehealth Access , FSA & HSA Plans , and more What You'll Do as a Service Manager As a Service Manager, you'll lead a team of residential plumbing technicians and ensure they perform at their highest level"”every job, every day. Your focus will be on: Coaching, mentoring, and holding technicians accountable to daily, weekly, and monthly KPIs Driving sales performance through goal setting, progress reviews, and technician support Leading ride-alongs, technical training , and job quality audits to ensure field excellence Monitoring schedules, dispatching for profit , and adjusting in real-time for peak performance Reviewing job documentation, estimates, and work orders for accuracy and professionalism Managing timecards, labor costs, and job costing reports to ensure profitability Recruiting, interviewing, and onboarding top plumbing talent Creating a safe, compliant, and high-morale work environment Partnering across departments like HR, Fleet, and Procurement for smooth operations Resolving escalations and ensuring positive customer outcomes through service recovery What It Takes to Succeed We're looking for a hands-on leader who thrives in a fast-paced environment and has deep experience in residential plumbing and team leadership . To be considered, you must have: 3+ years of residential plumbing experience in the field 3+ years of experience managing teams, sales goals, and KPIs Proven success in dispatching for profit and managing technician schedules Strong working knowledge of field service software and GPS tools Excellent leadership, communication, and conflict-resolution skills Proficiency in basic computer programs (Excel, Word, etc.) A valid driver's license with a clean driving record Ability to pass a background check and drug screen High school diploma or GED required Work Environment & Physical Requirements Blend of office and in-field responsibilities , including job site visits and technician ride-alongs Ability to work extended hours, evenings, or weekends if needed Comfortable working under pressure and navigating tough conversations professionally Physically capable of standing, walking, climbing, and performing field-related tasks Be a Leader That Inspires At Benjamin Franklin Plumbing - Service Minds, we don't just fix pipes"”we build careers, teams, and legacies of great service. If you're ready to lead a team of skilled professionals, drive business results, and make a lasting impact, apply today . We are proud to be an Equal Opportunity Employer and are committed to building a diverse, inclusive team where everyone belongs. Compensation details: 52000-52000 Yearly Salary PI192c3659d5c6-37344-38099386

Created: 2025-10-01