Effective Claims Leadership

Claims Operations Manager We are seeking an experienced Claims Operations Manager to lead and be accountable for auto, property, and other claims operations member service employees. The ideal candidate will have a proven track record of developing engaged employees through regular coaching and feedback to deliver business results. The Claims Operations Manager will complete process improvements, provide feedback on the process, and lead organizational process changes. This position requires driving execution of operational risk management, regulatory compliance training, policies, and procedures. The successful candidate will offer a flexible work environment that requires an individual to be in the office 4 days per week . This position will be based in our Phoenix Arizona campus. Inspects and reviews quality of claim files and provides feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences, and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads, and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Required Skills and Qualifications: 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What Sets You Apart: Current experience as a Claims Manager or Supervisor. 2+ years handling Complex Non-Injury Auto coverage and liability decisioning. 2+ years Physical Damage claims experience. 2+ years Auto injury claims experience. Strong experience coaching and developing claims adjusters to meet organizational and development/career path goals. US military experience through military service or a military spouse/domestic partner. Compensation Range: $106,650-$191,970

Created: 2025-10-08