Workplace Experience Coordinator

Job Title: Workplace Experience CoordinatorLocation: New York, NYDuration: 3-months ContractWork Type: OnsitePay Range: $25- $26/HrShift Times:Tuesday, Wed, and Thursday (part-time based on busy office days)7:30 am-4:30 pmJob Summary:Provides personal services to employees and guests such as a office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest & administrative support (preparation of meeting materials), shipping, cleaning, package and mail room assistance, and other services as needed.Job Responsibilities:Displays a warm, friendly, professional greeting to all those entering the property.Answers telephone in a friendly, professional manner.Maintains accurate records of service requests and status.Maintains records and logs of service requests and tracks their status.Responds promptly with accurate and thorough information according to the specific request.Arranges and confirms recreational, dining, and/or business activities.Serves as point-of-contact for the facilities team as representative of the Workplace Concierge team.Follows security and emergency procedures as defined for the property.Responds to emergency situations in a calm, efficient manner.Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.Ability to write routine reports and correspondence.Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisors. Comfortable meeting and engaging with new people. Warm and engaging demeanor.Ability to assess circumstances, empathize,e and offer help.Ability to calculate simple figures such as percentages.Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications.Good organizational skills.Ability to work flexible work schedules based on office needs.Must Haves:Prior Customer Service experience is required.A minimum of 0-1 year of Front Desk, Concierge, customer service or other hospitality experience.HS Diploma or GED required, Hospitality accreditations preferred.Strong problem-solving skills.Highly adaptable and flexible.Strong knowledge of the surrounding area and all recreational, hospitality and business-related information. Ability to work independently with little supervision.Physical ability to assist. Able to lift 30 lbs.Summary:As a Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.What You'll Do:Served as the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.Arrange and confirm recreational, dining, and business activities on behalf of the requestor.Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services, including mail, office supply services, and onboarding.Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.Coordinate with vendors who supply services or goods to the workplace.Explain detailed and/or complicated information to the team. Follow specific directions as given by the manager.Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.What You'll Need:High School Diploma or GED with up to 2 years of job-related experience.Ability to follow basic work routines and standards in the application of work.Communication skills to exchange straightforward information.Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.Strong organizational skills with an inquisitive mindset.About GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!25-19941 #gttutility #gttnonit

Created: 2025-05-07