Special Exceptions - Eng

Epitec is Seeking a Technical Support Technician to join our leading Automotive client's team in Portland, OR .Summary :This position involves supporting the Dealer Network, Fleets, End Users, and internal customers. You will be answering calls, electronic submissions, and emails from our customers.Responsibilities:Answer calls, emails, and electronic tickets from the dealer network, end-users, and internal customers regarding technical service or service parts related issues, concerns, or complaints.Assist internal and external customers in a professional, courteous, and timely manner.Utilize company documentation, literature, and information database to provide technical support.Maintain call note logs with all pertinent information.Interpret data from Virtual Technician telematics and disseminate it to end users.Communicate technical service concerns or emerging issues to management.Assure all Safety and Compliance guidelines are followed. This includes ensuring items involving Safety and Compliance related issues are sent to the Compliance department.Refer more complex technical issues or concerns to the appropriate party.Ability to work any shift, holidays, and provide after-hours support when necessary.Maintain a clean and safe work area.Required Education and Experience:An Associate's degree in a related field; or 2 years of related experience.Ideal Candidate:Will have a 4-year degree (or in progress) and experience in a technical field.Diesel technician experience is preferred.Familiarity with Microsoft 365, Salesforce, Five9, or other related phone/ticketing/CRM systems. This can be taught, but it is a plus if the candidate has experience with these systems.Shift : 2:30 or 7-3:30 (Monday -Friday)Type : Onsite / 4 Months ContractPay : $17/hr -$19/hr#INDEPI

Created: 2025-05-11