Project Manager I (Marketing)

OverviewTo plan, manage, and execute all aspects of life-cycle projects from inception through implementation. To develop project plans and deliver solutions on schedule and within budget in support of service innovations and organizational and process changes/enhancements.Digital Notification Services Project Manager OpportunityDigital Notification Services (DNS) is a small but mighty cross-functional team within the Navy Federal Marketing Department, responsible for creating and delivering critical, time-sensitive messages that help our members make informed financial decisions. We are currently seeking a new Project Manager to help elevate our capabilities and processes as we continue to improve the speed and efficiency of delivering non-marketing messages to our members.The ideal candidate will thrive in a fast-paced environment and have the experience and skills needed to lead high-visibility projects across the organization. Extremely well-organized and comfortable working across multiple levels of the credit union, they will bring exceptional stakeholder management skills, strong attention to detail, and a proven ability to manage complex initiatives. Experience leading agile teams is a must. The Project Manager will play a key role in helping DNS transition to an Agile delivery model, driving improvements in collaboration, flexibility, and responsiveness. A strong commitment to member experience and a hands-on approach to team leadership are essential for success in this role. If you're passionate about operational excellence, energized by high-impact work, and ready to help shape the future of member communications at Navy Federal, we'd love to hear from you.ResponsibilitiesEnsures effective management of projects from inception through implementationDefines, develops and executes project plans, including scope definition, expectations, activities, cost estimates, and schedulesWorks with the business group to determine and understand business requirementsManages projects from concept through the planning, analysis, design, testing, implementation, and transition phasesDevelops clear and concise "big picture" of projects within Navy Federal organizational goalsDirects and leads Project Teams by developing and coordinating work plans, schedules, milestones, deliverables, and trainingManages project budgets including risk and impact of changes to project plansIdentifies and minimizes project risks or constraints that would impact project deliverablesIdentifies, communicates, and resolves branch/division/department areas of concern, or cross-organizational that may impede or impact other projects/initiativesMaintains/archives project documentationEnsures project deliverables are met in accordance with customers' expectationsSets, manages, and communicates client expectations for the projectOversees project progress to ensure project documentation and schedules are in compliance with previously agreed requirements and standardsIdentifies, escalates and/or resolves issues associated with project(s) ensuring deliverables conform to established quality and schedulesMonitors and controls risks to ensure timelines are met and project goals are attainedFacilitates project team and client meetings for the resolution of project issuesProvides project status reports to managementEnsures success of projects by working closely with Procurement regarding vendor contractsWorks closely with Procurement to clearly define and understand contracts, including language, scope, pre- and post-award, contract closure, basic legal aspects, and risk managementManages contracts' quality assurance, including contract administration and executionManages contract budget, cost control mechanisms and Change controlServes as primary point of contact for project management and related issues.Secures resources and ensures optimum utilization of those resources, meeting budgetary requirementsAllocates project team assignments to ensure accountability, establishes a team environment, manages personnel changes, and executes the training planManages, executes, and communicates project plan, changes, direction, approach, and priorities based on changing business requirements, circumstances, new information and/or budget considerations to stakeholdersEstablishes team objectives and assignments, reviews work products, and provides timely feedback to staff regarding performance; may provide input to team members' performance appraisalsPromotes team building and skills development of project team membersManages small, multiple projects, or portions of a larger projectIdentifies, communicates, escalates, and resolves project issues and risks to branch/division managementProvides guidance to help team members and stakeholdersFosters relationships with staff, peers, and business unitParticipates in contract management efforts, including contract development, monitoring and issue resolutionPerforms other related duties as assignedQualificationsExperience in progressively responsible administrative positions that demonstrate the ability to work independently and manage multiple priorities effectivelyExperience working with all levels of employees, management, stakeholders, and vendorsProficiency with PCs and related software applications (word processing, spreadsheet, presentation, and database applications)Effective planning, organizational, and problem solving skillsEffective interpersonal, verbal, and written communication skillsDemonstrated skill in exercising initiative, good judgment, and making sound and timely decisionsDemonstrated skill achieving goals and objectivesDesired Qualifcation(s)Experience managing projects using Azure DevOps (ADO) and Adobe Workfront for backlog management, sprint planning, task tracking, and reporting. Scrum Master certification and experience a strong plusExperience coordinating cross-functional teams, including developers, designers, and business stakeholdersExcellent communication and stakeholder management skills, especially in fast-paced or matrixed environments. Comfortable with reporting to leadership on project status, risks, and escalations with data-driven updatesTechnical acumen, able to understand software development lifecycles (SDLC) and basic infrastructure conceptsStrong organizational and problem-solving skills, with the ability to manage multiple priorities and deadlines simultaneouslyHours: Monday - Friday, 8:00AM - 4:30PMLocation: 820 Follin Lane, Vienna, VA 22180About UsNavy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.Our approach to careers is simple yet powerful: Make our mission your passion.• Best Companies for Latinos to Work for 2024• Computerworld® Best Places to Work in IT• Forbes® 2024 America's Best Large Employers• Forbes® 2024 America's Best Employers for New Grads• Forbes® 2024 America's Best Employers for Tech Workers• Fortune Best Workplaces for Millennialsâ„¢ 2024• Fortune Best Workplaces for Women â„¢ 2024• Fortune 100 Best Companies to Work For® 2024• Military Times 2024 Best for Vets Employers• Newsweek Most Loved Workplaces• 2024 PEOPLE® Companies That Care• Ripplematch Recruiting Choice Award• Yello and WayUp Top 100 Internship ProgramsFrom Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Created: 2025-05-13