Claims Representative - Bodily Injury Adjuster

The qualified candidate will be able to handle pending Automobile Bodily Injury losses, which includes minor to high severity Bodily Injury, uninsured and underinsured motorists' claims for both Commercial and Personal Auto. The individual will be responsible for screening losses and determining coverage exposures. The ideal candidate will be familiar with comparative negligence and current state and federal regulatory laws. The position requires the ability to investigate, evaluate, and negotiate all aspects of commercial and personal automobile claims. This includes all facets of the litigation process and the appropriate partnership with our inside and outside counsel.Responsibilities:Investigate motor vehicle accidents to determine coverage and liability of minor to high severity motor vehicle accidents, including interviewing customers, claimants, and witnesses.Maintain accurate reserves, including timely reserve adjustmentsDiligently manage loss adjustment expensesCommunicate with policyholders, agents, underwriters, and claims managementComplete large loss reports, as necessaryRetain expert vendors, as necessary, to aid in the investigation and evaluation of each claimAdherence to our best practices and litigation management guidelinesExcellent problem solving, negotiation, organizational and prioritization skillsQualifications:A college degree from an accredited university or a combination of experience and educationA minimum of five years auto casualty experienceInsurance designations (CPCU, AIC SCLA etc....) is a plusAble to work in a fast-paced environment with the ability to multi-task and prioritize assignments, based on their overall level importance.Strong verbal and written communication skillsLitigation experienceIn-depth knowledge of customer service techniques and processes.Strong presentation skills (Large Losses)Assist with special projects within the claim's organizationPerks and Benefits:4 weeks accrued paid time off + 9 paid national holidays per yearOnsite free fitness centerTuition ReimbursementLow cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)Robust health and wellness program and fitness reimbursementsAuto and home insurance discountsMatching gift opportunitiesAnnual 401(k) Employer Contribution (up to 7.5% of your base salary)Resources to promote Professional Development (LinkedIn Learning and licensure assistance)Convenient location directly across from South Station and Pre-Tax Commuter BenefitsVarious Paid Family leave options including Paid Parental LeaveAbout the CompanyPilgrim Insurance is a member of The Plymouth Rock Group of Companies which together write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic. Established in 1987, Pilgrim Insurance Company has over thirty years of experience handling both Massachusetts personal and commercial lines of business in the voluntary and residual markets, where we have built an unparalleled reputation for service. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts.#LI-RJ1

Created: 2025-06-06