Compliance Manager, Regulatory Complaints

Overview:As a Compliance Manager, you'll help drive Concora Credit's Mission to enable customers to Do More with Credit - every single day.The impact you'll have at Concora Credit:The Compliance Manager reports to the SVP of Compliance and is responsible for managing and optimizing the regulatory complaints program and ensuring its objectives are met. The Compliance Manager is an experienced compliance professional with a proven track record of managing a regulatory complaints program and team for a financial institution or a consumer finance company.This position is located at our Beaverton, OR office and has a hybrid schedule. We're onsite Monday through Wednesday.We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More! We're an established company with over 20 years of experience, but now we're taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.Responsibilities:As our Compliance Manager, you will:Manage the regulatory consumer complaints investigation and resolution team.Ensure that complaints and inquiries from regulators are addressed and resolved promptly and completely, and communications are accurate, concise, tailored to the situation, and professional.Identify complaints that raise legal issues involving potential consumer harm or other regulatory compliance issues and ensure they are properly escalated.Identify and communicate opportunities to business line management to drive adjustments to policies and practices based on the nature or number of substantive consumer complaints when appropriate.Implement continual optimization to improve efficiency and effectiveness and ensure the program evolves with business growth and regulatory expectations.Maintain a strong working knowledge of federal and state laws and regulations applicable to our loan servicing business.These duties must be performed with or without reasonable accommodation.We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.Qualifications:Requirements:Bachelor's degree or equivalent experienceAt least 5 years of professional work in the financial services industry in banking compliance with experience in regulatory complaints management.CRCM certification, preferredStrong knowledge of consumer compliance regulations and risk assessments.Demonstrated track record of execution and results.Ability to solve problems based on strong analytical and technical skills and manage multiple and competing priorities.Excellent written and oral communication skills.Excellent decision-making, problem-solving, and judgment skills.Ability to effectively interact with all levels of an organization.Excellent organizational and prioritization skills.Key factors to success in this role:Critical Thinking: Has a thorough understanding of the regulatory environment, applicable rules, and regulations applicable to the area of responsibility. Understand the totality of the impact of a proposed solution and implement what's best for the company overall. Understands and clearly communicates the difference between regulatory requirements, industry standards, and business risk decisions.Leadership & People Management: Leads by example. Works collaboratively with colleagues in Compliance and in the company and with strategic partners. Creates strong morale and spirit within the team. Shares win and successes. Actions reflect a commitment to the success of Compliance. Provides timely, objective, and constructive feedback to management, colleagues, and staff. Solicits understand and accept the perspective of others. Champions the development of diverse teams and leverages their strengths.Results Oriented & Accountability: Owns successes and failures, and those of the team, and applies learning from both to benefit future efforts. Proactively provides relevant compliance advice and guidance. Manages resources to balance quality, urgency, and execution.Communication Skills: Communications are clear, concise, and tailored to the audience. Influences others without relying on direct authority.What's In It For You:Medical, Dental and Vision insurance for you and your familyRelax and recharge with Paid Time Off (PTO)6 company-observed paid holidays, plus 3 paid floating holidays401k (after 90 days) plus employer match up to 4%Pet Insurance for your furry family membersWellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace AppWe invest in your future through Tuition ReimbursementSave on taxes with Flexible Spending AccountsPeace of mind with Life and AD&D InsuranceProtect yourself with company paid Long-Term Disability and voluntary Short-Term DisabilityConcora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Concora Credit Is an equal opportunity employer (EEO).Please see the Concora Credit Privacy Policy for more information on how Concora Credit processes your personal information during the recruitment process and, if applicable, based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact .

Created: 2025-06-14