Customer Success Specialist

Location: Hybrid - Louisville, KYIn this position, you’ll be based in the Louisville, KY office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Your training will take place at our office, so you’ll be fully office–based for the first four weeks in this role. Your training and working hours will be 9.00am to 5.30pm ET.This is a seasonal role expected to run through April 2026. While this role is seasonal, we regularly have opportunities for permanent positions. For more information and answers to questions you may have about this role visit computershare.com/jobfaq .We give you a world of potentialWe're a global leader in financial administration and being part of our team means delivering outstanding customer service for some of the world’s most recognized brands, while making a real impact every day. With comprehensive training and a variety of challenging tasks within a supportive team, this role offers a chance to develop and grow professionally.A role you will loveOur Customer Success Specialists are at the heart of our contact center where your mission is simple, deliver high quality, empathetic and exceptional service that makes a difference in people’s lives.From routine account updates to complex and time sensitive transactions, you’ll use your interpersonal and problem-solving skills – supported by technology – to solve a variety of inquiries from our clients’ valued shareholders.Strong verbal communication skills, the ability to build trust, accuracy, and high attention to detail will be essential to your success.You’ll benefit from:Being part of a welcoming, supportive and close-knit community, with experienced colleagues ready to help you growWorking at our Louisville office in the city’s financial district. With free parking, great public transport, a fully equipped gym with lockers and showers, a secure outdoor courtyard, on-site cafeteria, and a game room. Shops and restaurants are just a short walk away Additional benefits such as recognition awards and team get togethersThe opportunity to build your skills through our comprehensive 4-week training program, designed to give you the knowledge you need to succeedWhat will you bring to the role?This role is ideal for people with strong customer service skills who take pride in their work. You’ll be a great fit if you are: Empathetic and ready to help, especially in challenging situationsA clear and confident communicator who stays calm under pressureSkilled at handling a wide range of calls from routine inquiries to sensitive conversationsYou’re a quick thinker who solves problems carefully and effectivelyA great multitasker who thrives in fast-paced environmentsComfortable using technology to support customer needsA team player who always looks for ways to make things better for customers Positive and supportive, happy to share knowledge and help others succeedIf you want to make a real impact through great customer service and grow your career in a supportive environment, apply now.

Created: 2025-07-05