Customer Service-Qualifier

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.Who we are:ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer*:• Multiple medical plans including a high deductible, low cost health plan• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance• Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation• Employee Stock Purchase Program with additional opportunities to earn stock in the Company• Retirement planning through the Company’s 401(k)*Part-time employees are not eligible for all benefits unless they meet hours requirements but are eligible to enroll in ACV’s 401k plan, for 6 paid holidays, 2 floating holidays, and the greater of 3 paid sick days or in accordance with an applicable state or local paid sick leave law.POSITION SUMMARYProcesses all pickup and delivery requests for the Fleet/Lease department. Responsible to see that each account’s specific directives are followed for this process.ESSENTIAL FUNCTIONS• Logs all pick up orders and processes as required to assure timely transport of vehicles to the auction.• Processes all paperwork for the above and keeps files current.• Update customers on status of their accounts in a timely manner.• Monitor incoming logs to assure all arriving units are stocked in, in a timely manner.• Perform additional duties as assigned.POSITION QUALIFICATIONSCOMPETENCIES• Excellent customer service skills• Good basic math skills• Detail oriented• Able to multi-taskEDUCATION• High school diplomaEXPERIENCE• At least two years previous office experience in a multi-task situationSKILLS AND ABILITIESCOMPUTER SKILLS• Able to learn job specific computer programs• Able to utilize Word and Excel as required#IND123KWOur ValuesTrust & Transparency | People First | Positive Experiences | Calm Persistence | Never SettlingAt ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.For information on our collection and use of your personal information, please see our Privacy Notice.

Created: 2025-07-09