Sales Performance Manager

WHY JOIN TAXRISE?At TaxRise, we don't just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients.Join us and make a tangible difference in people's lives while growing your career with a team that values your contributions.ABOUT THE ROLEAs the Sales Performance Manager at TaxRise, you'll serve as a critical force behind our front-line sales success. This high-impact role is designed for a hands-on, data-driven leader who thrives in a fast-paced environment and has a passion for coaching, motivating, and optimizing enrollments and sales performance. Working cross-functionally with Sales Leadership, Training, and Operations, you'll monitor real-time sales activity, lead live coaching, launch sales incentives, and remove workflow blockers to keep our team performing at its best.This is a 100% on-site role — we thrive on collaboration and energy in the office. If you're not ready for an in-person position, we kindly ask you to hold off on applying.HOW YOU'LL BE REWARDEDAt TaxRise, we believe in rewarding performance and passion! You'll receive a competitive hourly wage, plus the opportunity to earn a monthly performance bonus — up to $1,000 per month — based on your impact and productivity.Salary Range: $90,000 - $110,000Monthly Commission: Average monthly earnings potential commission of $2,000 - $3,000 depending on your impact to drive sales performance.WHAT YOU'LL DOSales Performance Monitoring & CoachingAnalyze performance dashboards to evaluate trends in key sales metrics such as pay rate and conversion rate (CVR) by team and individual.Identify underperformance and intervene with real-time Slack coaching or scheduled one-on-one training.Escalate recurring issues to Team Leads or Sales Leadership and collaborate on solutions.Utilize live call monitoring and recordings to deliver constructive, personalized coaching.Manage and optimize the dialer system and call queue workflow to reflect performance, engagement, and coaching status.Incentive Program ManagementDesign, implement, and track daily, weekly, and monthly sales incentive programs in coordination with Sales Leadership.Announce initiatives to the sales floor via Slack and monitor results using Salesforce and Power BI.Log earned bonuses and coordinate payout submissions with internal stakeholders.Pipeline & Revenue OptimizationManage the new client enrollment pipeline by addressing deals that are stalled due to missing documentation or payment methods.Identify missed initial payments and follow up with sales reps to reschedule or collect payments.Use automation tools and shared tracking systems to streamline rep notifications and ensure timely updates.System Support & Workflow ResolutionTroubleshoot Salesforce and DocuSign-related issues that impact sales rep workflow or file movement.Coordinate resolution with internal teams and ensure accurate documentation is uploaded to Salesforce.Serve as a go-to resource for overcoming technical roadblocks and maintaining deal momentum.Call Quality OversightMonitor live calls to evaluate compliance, communication quality, objection handling, and lead viability.Provide immediate coaching when necessary or schedule feedback sessions for deeper development.Flag trends or lead quality concerns and communicate findings to leadership for broader action.Training & Sales EnablementConduct individualized or small-group coaching for underperforming or newly onboarded reps.Coordinate with Sales Trainers to support reps in transitioning out of training programs.Submit training updates to People Operations and Finance for system access changes and employee change of status.WHAT YOU'LL NEED TO HAVE3–5 years of experience in sales coaching, sales enablement, or performance management within a high-volume or call center sales environmentDemonstrated success in sales, specifically over the phone in high-volume or outbound environmentsProficiency with Salesforce, Power BI, DocuSign, and SlackAbility to interpret performance data and translate insights into actionKnowledge of sales incentive planning and performance-based bonus structuresExperience managing automated dialer systems and call flow optimizationStrong interpersonal and communication skills, with the ability to coach effectively in real timeHighly organized with the ability to juggle multiple priorities and respond dynamically to evolving business needsTeam-oriented mindset with a passion for fostering a high-performance cultureExposure to learning & development or sales enablement environmentsWHAT WE OFFERWe believe in taking care of our team so they can take care of our clients. Here's what you can expect as part of the TaxRise family:Medical, Dental, and Vision Insurance (starting after 60 days)Paid Time Off (Vacation, Sick Days, Company Holidays)Wellness Days to recharge when you need it most401(k) retirement plan with company matchProfessional Development Program to support your growthAccess to our on-site gym and gaming loungeCatered team lunches every FridayFun and energizing quarterly company outingsABOUT USAt TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do.When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives.We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation.If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that's reshaping the future of tax resolution.OUR COMMITMENTAt TaxRise, we're proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law.TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.

Created: 2025-07-14