Program Manager (DDA SETTING) FREDERICK

Maximum Support Services is a DDA setting company that provides services for individuals with either intellectual or developmental disabilities and personal support services for individuals with intellectual and developmental disabilities. The Program Manager oversees the operations of all our units at our Western region. The PM reports directly to the Program Director and is a member of the management team. The PM develops and implements residential program policies and procedures and is responsible for: monitoring and analyzing services; ensuring the quality and appropriateness of Individual care via the individual’s PCP; managing residential staffing and ensuring staff ratios are in compliance; and all functions related to residential home services. The PM must have deep knowledge of DDA, COMAR, OHCQ, and Medicaid rules and requirements related to residential services. The PM supervises Program coordinator(s) and other residential staff as assigned. The PM works closely with the administrative team and may conduct other duties as assigned.*Essential Functions*· Directs, manages, and oversees the operations and delivery of all functions related to residential services.· Oversees the implementation of monitoring systems for evaluation of services and protection of Individual s' rights, implements corrective and/or preventative action as indicated.· Completes Detailed Service Authorization Tools (DSATS) and Cost Detail Reports. Ensures appropriate levels of care are in place for all Individuals. Submits DDA cost clarifications as Individual’s needs change.· Audits the agency case management system to ensure documentation meets DDA and Medicaid requirements. Ensures the residential services meet LTSS documentation requirements.· Organizes and directs service delivery by planning and scheduling program activities and coordinating specialized support services.· Conducts team meetings to resolve programmatic and management issues and makes recommendations to the executive director for program needs.· Develops, plans, and oversees the implementation of training programs such as programmatic techniques, Individual training, behavior shaping methods, data collection techniques, varied care-providing techniques, and protection of Individual s' rights.· Maintains a comprehensive record-keeping system which ensures the needs of the Individuals are met and not compromised.· Participates in committees and task forces as assigned.· Oversees quality standards for all homes per COMAR.· Ensure staff working in homes meet all training requirements per DDA and agency policies.*Duties and Responsibilities:*· Provides leadership by creating and promoting a work environment which encourages recognition, communication, professional development, and teamwork, while demonstrating a commitment to the agency values, mission, and goals.· Ensure the individuals who receive services are supported in realizing their aspirations and goals. Ensure individuals can develop meaningful relationships.· Responsible for the supervision, design and implementation of program activities, community activities and skills development for Individual s participating in the program.· Ensure high level of maintenance and housekeeping in the homes. Coordinate and oversee daily, weekly, and monthly house schedules.· Communicate with physicians, service coordinators, delegating nurse , and families.· Ensures all incidents are reported as required by the Office of Health Care Quality and Forward Visions.· Conduct and document monthly/one-on-one meetings with Program Coordinators.· As needed, attend PCP meetings, develop annual PCPs, and ensure staff are trained in implementing PCPs. Reviews outcomes and goals quarterly. Conduct periodic, unannounced site visits.· In collaboration with HR present disciplinary action.· Fill in as and Program Coordinator as needed.· Other duties as assigned.*Education and Experience*· Bachelor’s degree or higher is preferred. A degree in a related behavior science field is preferred.Two years experience in human services program administration is required. DDA residential group home experience is required.· Two years experience working with people with intellectual and developmental disabilities is required.· Comprehensive knowledge of COMAR, DDA, OHCQ, and Medicaid regulations related to the care of intellectually and developmentally disabled individuals is required.· Experience with the LTSS system and LTSS billing is preferred.· One year experience in staff supervision which includes planning, assigning, reviewing, and evaluating the work of others is preferred.· Experience in budget management and control within set policies and procedures.· Full certification in DDA mandated training is required within one month of hire.*Desired Competencies*· Highly creative in problem solving and determining appropriate courses of action.· Ability to establish and maintain effective working relationships with staff, clients, and families.· Highly organized and detail oriented· Ability to work effectively in a fast-paced, team environment.Job Type: Full-timeBenefits:* 401(k)* Dental insurance* Health insurance* Paid time off* Vision insuranceSchedule:* Day shift* Monday to Friday* Weekend as needed* On callJob Type: Full-timeBenefits:* Dental insurance* Health insurance* Paid time off* Vision insuranceAbility to Commute:* Frederick, MD 21703 (Required)Ability to Relocate:* Frederick, MD 21703: Relocate before starting work (Required)Work Location: In person

Created: 2025-08-12