Community Manager -LIHTC/RAD/HOME - Hillcrest

*About Quality Management Group:*We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our values have proven that this is only possible through Trust, Respect, Development, Adaptability, and Sustainability.*What We Offer:*At Quality Management Group, you'll join an organization that prioritizes integrity, innovation, teamwork, and excellence. Our positive, supportive environment promotes professional development and provides comprehensive resources to help you thrive personally and professionally.* *Free Onsite Apartment:* Live rent-free onsite for the duration of your employment.* *Career Advancement:* Expand your professional expertise and growth opportunities within affordable housing management.* *Healthy Work-Life Balance:* Generous paid time off and a respectful, supportive team culture.* *Outstanding Benefits:* Comprehensive medical, dental, vision, life insurance, 401(k) with employer matching, and an Employee Assistance Program.* *Collaborative Atmosphere:* Be part of a team-driven environment focused on solving challenges, efficiency, and ongoing improvement.*About the Role:*Quality Management Group seeks a dedicated and results-driven *On-Site Community Manager* for our affordable housing communities in _*Fontana, CA area.*_ In this vital role, you will oversee day-to-day operations, ensure full regulatory compliance with _*LIHTC/RAD/HOME*_ requirements, drive strong financial performance, and foster meaningful relationships with residents and service partners to maintain high occupancy and satisfaction.If you are a proactive, detail-oriented professional with a strong background in affordable housing and community leadership, we welcome you to bring your expertise and passion to our mission-driven team.*What You'll Do:**COMPLIANCE** Ensure resident files and Yardi data are maintained in accordance with Compliance and Property Management policies and regulations.* Review, process and approve all resident notices pertaining to recertification.* Maintain property waiting list in accordance with the properties’ Tenant Selection Plan.* Ensure applications for housing are processed in accordance with properties’ affordable housing covenants.* Process annual re-certifications within established timelines.* Comply with all aspects of Fair Housing and Harassment Awareness training and protocols in performance of all tasks and assignments*PROPERTY OPERATIONS** Handle marketing and advertising for vacancies in accordance with properties’ Affirmative Fair Housing Marketing Plan.* Ensure that all appropriate notices are remitted to residents in a timely manner and are completed and served within the requirements set forth in the lease.* Visually inspect grounds, buildings, and apartment units on a regular basis between annual inspections.* Manage office supply inventory and work closely with Resident Services to ensure maintenance supplies are purchased in a timely manner and in accordance with the approved budget.* Work cohesively with resident services staff to ensure vacancies turn times are met in accordance with company policy.* Ensure work orders are processed in Yardi within established timelines.* Accurately account for and balance petty cash in accordance with company policies and procedures.* Prepare deposits for banking and posts resident payments into Yardi within timelines established by management.* Prepare management required month end reports.* Manage account receivables and ensure past resident balance due receivables are turned over to collection agencies.* Keeps resident ledgers accurate and works diligently with accounting to resolve any errors.* Prepares annual budget*HUMAN RESOURCES** Oversees a minimum of 1-3 employees.* Train and be responsible for work performed by all staff members under his/her direction.* Perform written evaluations of employees.* Maintain accurate payroll records as required by the company. Review employee timecards on due date as well as commissions and/or bonus incentives; approve for payment within Payroll department deadlines*CUSTOMER SERVICE** Respond to all resident complaints in a timely and professional manner.* Create a community of caring and excitement that is contagious for our residents and noticeable to the community at large.*RESIDENT PROGRAMS** Designs, implements, and manages appropriate resident programs and is responsible for their on-going success.*COMMUNITY RELATIONS** Manage ongoing positive relationships with all City staff and other local representatives and social service providers.*GENERAL** Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include travel and overnight stays at locations away from the employee’s home.* Note that other duties outlined in the leasing position and/or assistant manager positions may have to be done by the Community Manager based on the staffing needs and size of the community.* All references to compliance, affordability, HUD, Tax Credit, tenant selection plans, AFHM plans, etc. are for communities that have some type of affordability covenants that do not apply to market rate communities.* This position may require the availability of working some nights, weekends and occasional holidays based upon the needs of the community.* Other duties as requested.*What we’re looking for:** 2+ years’ experience as a Community Manager with direct experience in *- LIHTC/RAD/HOME** 2+ years supervisory experience.* Proficient in Yardi software and Microsoft Office Suite.* Certified Occupancy Specialist (COS) strongly preferred.* Comprehensive understanding of financial management and budget preparation.* Superior organizational, communication, and customer service skills.*Key Competencies:** In-depth knowledge *of HUD, LIHTC, and affordable housing compliance*.* Proven ability to lead, inspire, and develop teams.* Exceptional problem-solving skills and adaptability under pressure.* Outstanding organizational skills with meticulous attention to detail.* Demonstrated relationship-building abilities with internal and external stakeholders.*Physical Requirements:** Ability to sit, read, and use a computer extensively. (5-7 hours/day)* Frequent walking, occasional bending, kneeling, and lifting (up to 30 lbs).* Capability to conduct inspections and operate office equipment.* Good vision and hearing for effective communication.*Work Environment:** Primarily office-based with regular property site inspections.* Exposure to outdoor weather conditions.* Moderate office and community noise levels.*Ready to Make an Impact?*Join *Quality Management Group* in *Fontana, CA* where your skills and passion can genuinely improve communities and transform lives. Apply today to become a valued member of our mission-driven team!!*Quality Management Group is an equal opportunity employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.*Job Type: Full-timePay: $23.00 - $25.00 per hourExpected hours: No less than 40 per weekBenefits:* 401(k)* Dental insurance* Employee assistance program* Employee discount* Health insurance* Life insurance* Paid time off* Professional development assistance* Referral program* Vision insuranceSchedule:* 8 hour shift* Day shift* Monday to FridayExperience:* Community Manager: 3 years (Required)* Supervisory: 2 years (Required)* LIHTC/PSH: 2 years (Required)License/Certification:* Drivers License (Required)Ability to Commute:* Fontana, CA 92331 (Required)Work Location: In person

Created: 2025-08-12