Order Specialist

*Job description*BW Designs LLC, a 20 -year-old custom apparel Company, is seeking a motivated person who is interested in investing their future with a smaller organization that is aiming for new growth. Our customer base consists of Motorcycle, Powersports and Marine Dealers around the world, mainly in the U.S. and Canada. We work with larger Companies such as Harley-Davidson®, Yamaha® and BRP® in taking a branded product to this market.Our ideal candidate will possess an outgoing and positive demeanor, a motivated, energetic work ethic, is dependable and has a track record of working well with others in a team environment. You must be well-versed in Quick Books, Microsoft® Outlook, Teams, Word and Excel, be proficient in typing and possess a high level of organizational, along with professional speaking and writing skills. We would like a candidate that wants to grow with our company.*Key Responsibilities:** *Emails:* Respond promptly and courteously to customer emails, providing clear and helpful information* *Phone Calls:* Manage incoming customer calls with professionalism and empathy* *Order Guidance:* Assist customers throughout the ordering process to ensure satisfaction and accuracy* *Payment Follow-Up:* Proactively contact customers regarding overdue or failed payment invoices to resolve outstanding issues* *Order Entry:* Accurately input key customer orders manually to maintain order integrity* *Returns & Repairs:* Resolve customer return and repair requests efficiently and fairly* *Production Coordination:* Collaborate with the production team to ensure adherence to lead times and product quality* *Customer Outreach:* Reach out to past customers and prospects to encourage order completion* *Purchasing Support:* Assist in purchasing products from vendors to ensure timely fulfillment of customer orders*Benefits** Paid vacations and holiday* Retirement plan* Health InsuranceJob Type: Full-timePay: $40,000.00 - $55,000.00 per yearSchedule:* 8 hour shift* Day shiftWork Location: In personJob Type: Full-timePay: $34,000.00 - $50,000.00 per yearShift:* Day shiftExperience:* QuickBooks | Microsoft Tools: 1 year (Required)* Customer Service: 1 year (Required)Ability to Commute:* Waunakee, WI 53597 (Required)Work Location: In person

Created: 2025-08-12