Floor/ Shift Manager

*Overview*Hawk & Griffin Public House is seeking a dedicated and experienced Floor/Shift Manager to oversee daily operations in our establishment. We provide a traditional British pub environment for our patrons with a casual friendly atmosphere centered around the idea of a community gathering space. Come join a close-knit staff who love the energy of English football (soccer) crowds, cask ales, darts and all things British. The ideal candidate will possess strong leadership skills and a passion for providing exceptional service in a fast-paced environment. As a Floor Manager, you will play a crucial role in ensuring that our guests have an outstanding dining experience while maintaining high standards of food safety and quality.*Duties** Supervise and coordinate the activities of staff to ensure efficient service delivery.* Manage the floor operations during service, ensuring smooth communication between kitchen and front-of-house teams.* Conduct interviews and train new staff members on food safety protocols and service standards.* Oversee banquet operations, ensuring all events are executed flawlessly.* Maintain high standards of food management, including monitoring inventory levels and ordering supplies as needed.* Ensure compliance with health and safety regulations, particularly in food production areas.* Foster a positive work environment by leading by example and motivating team members to deliver excellent customer service.* Handle guest inquiries and complaints promptly to ensure satisfaction.*Skills** Strong leadership abilities with experience in managing teams effectively.* Proficient in food safety practices and regulations.* Background in food service management, with knowledge of fine dining standards.* Experience in banquet management is highly desirable.* Excellent interviewing skills to identify suitable candidates for the team.* Ability to manage multiple tasks efficiently while maintaining attention to detail.* Strong communication skills to interact effectively with staff and guests.* Knowledge of food production processes is a plus.Join us as we strive to create memorable experiences for our guests through exceptional service and culinary excellence!Job Type: Full-timePay: $18.00 - $24.00 per hourBenefits:* Paid trainingWork Location: In person

Created: 2025-08-12