Customer Service/Expediter - Cabinets - Commercial ...

*Department:* Customer Service*Location:* Bristol CT*Job Title:* Commercial Customer Service Team MemberWe are looking for a detail-oriented Team Member to join our Express Kitchens Customer Service Team.*Main Responsibilities:** On our Commercial Team, you will be an integral member of all after-sale activities to ensure the timely and efficient running of each project.* Act as Liaison between the Customer and Express Kitchens to help resolve issues and answer any questions in a timely and friendly manner.* Ensure that all customers are responded to in a timely manner* Track, investigate, and resolve design and/or install issues.* Act as Liaison with the Warehouse to streamline process, orders, and general issues.* Process punch lists and service orders while satisfying the customers' needs.* Resolve all customer specific complaints and concerns.*Qualifications:** Must have a fundamental interest in learning new things.* Pleasant, calm, and professional telephone manner.* Organized and detail-oriented.* Good negotiator.* Multi-tasker with ability to maintaining a firm grasp of what is an emergency and what can wait.* With the right person, understanding of the commercial business, kitchen cabinets and cabinet installation can be taught.If you’re looking for more than just a job and would like to be part of a team that is growing, growing, growing, we invite you to join our Express Kitchens family.This Job Is Ideal for Someone Who Is:* People-oriented -- enjoys interacting with people and working on group projects* Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction* High stress tolerance -- thrives in a high-pressure environmentJob Type: Full-timePay: $45,000.00 - $50,000.00 per yearBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Paid time off* Vision insuranceShift:* 8 hour shiftExperience:* Customer service: 3 years (Required)Ability to Commute:* Bristol, CT 06010 (Required)Work Location: In person

Created: 2025-08-12