Guest Services Manager (CO)

summit Mountain Rentals is a leading vacation rental management company with locations in Breckenridge, Colorado and with a budding sister company in Santa Rosa Beach, Florida. After experiencing significant growth over the past five years, we are seeking a motivated and service-driven individual to join our team and help support our continued success.*Position Summary: *We are looking for an experienced hospitality professional to lead our guest services team. The ideal candidate will have a strong background in customer service— with experience in reservations, front desk, or concierge roles—and be comfortable working independently while aligning with company goals. This position plays a critical role in ensuring a high level of guest satisfaction, operational efficiency, and team performance.Key Responsibilities:* Lead and manage the guest services team, ensuring daily tasks are completed and company policies are followed* Train new team members and provide ongoing coaching and development* Maintain and update training materials and establish new standard operating procedures (SOPs) as needed* Oversee staff scheduling to ensure adequate coverage* Handle guest concerns, including conflict resolution and service recovery efforts* Contribute innovative ideas to improve guest experience and communication* Support on-site front desk staff as needed* Monitor guest issues, follow up diligently, and ensure timely resolution* Ensure all guest communication is prompt, professional, and courteous* Promote a detail-oriented and guest-focused culture within the teamQualifications:* Proven track record of exceptional customer service in the hospitality industry* Strong leadership skills with the ability to manage multiple priorities, staff, and projects* Excellent written and verbal communication skills* Proficiency in Microsoft Office; ability to quickly learn internal reservation systems and third-party platforms* Strong time management, organizational, and problem-solving skills* Able to work both independently and collaboratively* Positive attitude and ability to remain composed under pressure* Prior experience in guest services, reservations, or concierge roles required* Willingness to work weekends and holidays as required* Availability for overnight on-call shifts is mandatoryBenefit Conditions:* Only full-time employees eligibleWork Remotely* NoJob Type: Full-timePay: $65,000Benefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Life insurance* Paid time off* Vision insuranceSchedule:* 8 hour shift* Weekends as neededEducation:* Associates/Bachelors DegreeWork Location: In person with travel required between the two markets.Job Type: Full-timePay: From $65,000.00 per yearBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Life insurance* Paid time off* Vision insuranceSchedule:* 8 hour shift* Weekends as neededAbility to Commute:* Breckenridge, CO 80424 (Required)Ability to Relocate:* Breckenridge, CO 80424: Relocate before starting work (Required)Work Location: In person

Created: 2025-08-12