Assistant Community Manager I at The Q

*Assistant Community Manager I**About Balaciano Group*Balaciano Group is a vertically integrated real estate group based in Los Angeles that develops, builds, owns, and operates exquisite, community-centric apartment residences that transform lifestyles. Through our timeless design, bespoke amenity collection, tech-forward approach, and creativity, we lead and uplift the neighborhoods we work in.*Balaciano Group was ranked 6th among the Best Places to Work in Los Angeles in 2024.*This is an exciting opportunity to join a team that is dynamic, driven by excellence, and integrity.*About the The Q*Empowered by a vision to create a new way of living, *The Q* embodies a profound commitment to fostering a sense of community and connection. This dedication is mirrored in the interactive features of our community mobile app and the thoughtful, connective design of our amenity spaces.*Learn more about these exciting communities at theqliving.com. Apply here for positions open in both the Playa del Rey and Woodland Hills areas of Los Angeles.*We’re seeing an *experienced*, energetic, and highly engaged *Assistant Community Manager I *to assist in the the day-to-day operations of our vibrant multifamily community. In this role, you’ll serve on a team that is dedicated to creating connections with residents, elevating apartment living, and ensuring smooth operations that reflect the high standards of our brand.This is more than an assistant community management role, it’s an opportunity for someone who desire career growth, thrives in a dynamic, people-centered environment and is committed to delivering exceptional service every day.*Lead. Connect. Inspire.**Resident Relations:** Cultivate a welcoming atmosphere within the community.* Serve as a point of contact for resident inquiries, concerns, and requests, providing prompt and professional assistance.* Conduct regular outreach to residents to gather feedback and assess satisfaction levels.* Address resident issues and concerns promptly and effectively.* Conduct due diligence investigations into resident complaints and employ robust and consistent follow-up with residents.* Be a proactive leader, providing exceptional customer service.* Review daily resident bulletin board and moderate posts as directed.*Community Management:** Ensure adherence to all community policies, lease terms and regulations.* Resident move-ins and move-outs: perform inspections, and handle related documentation per policies and procedures* Assist in the preparation and distribution of lease documents, notices, and other communications to residents in accordance with established policies and procedures.* Assist with rent collection, accounts receivable management, late payments and delinquency follow-up and collection in accordance with established policies and procedures.* Generate resident notices, such as three-day notice, notice to perform, notice to quit, etc.* Assist in lease renewal program; post renewal notices, follow up with residents and own retention efforts in meeting occupancy goals.* If applicable, prepare regular reports on resident satisfaction, occupancy and financial performance as directed by the Community Manager.* Coordinate maintenance requests and work orders, ensuring timely resolution of resident issues.* Assist in budget preparation and monitoring, tracking expenses, and ensuring adherence to financial goals.* Process invoices, purchase orders, and other financial transactions accurately and in a timely manner.* Adhere to and ensure compliance with all company and community policies, procedures, and regulations, including fair housing laws.* Conduct weekly property inspections in accordance with established policies and procedures.* Conduct filing in the corporate office as directed.* Complete property manager PPMs.* Submit marketplace orders for supplies and parts.* Perform guest suite inspections before check-in and after check-out as needed.* Assist the Community in preparation of eviction files and attend hearings as needed.* Utilize technology, including Microsoft Office Suite and Yardi/CRM software.* Maintain orderly key tracking system in Yardi Management software.* Manage inventory and order necessary administrative supplies in a timely manner.* Stay updated on industry trends and best practices in property management, maintenance, and resident services.* Review daily Concierge Dashboard for shift notes & reservations.* Assist with new hire and ongoing training of concierge team.* Assist with concierge desk coverage as needed.* Assist the Community Manager with team staffing, scheduling, and third-party staffing scheduling and management.*Emergencies:** Participate in emergency on-call rotation for property maintenance issues as needed.*Additional Responsibilities:** Assist the leasing team with conducting apartment tours when needed.* Fulfill any other designated tasks assigned by the Community Manager, Regional Manager, or corporate staff.*What We’re Looking For:** 3-5 years property management experience.* Recent and relevant experience in an Assistant Manager or Community Manager role at a similar community required.* Proficiency in MS Office Suite and Yardi/CRM software preferred.* Financial acumen with budgeting and fiscal reporting experience a plus.* Excellent communication and customer service skills.* Ability to maintain professionalism while providing exceptional customer service.* Responsive to feedback and adaptable to changing circumstances.* Adherence to dress guidelines and role policies and procedures.* Positive, personable, and team-oriented.* Comfortable working independently and collaboratively.* Thrives in a fast-paced environment.* Strong multitasking, problem-solving, and prioritization skills.* Demonstrates quick analysis, strategic thinking, and effective implementation.* Exhibits confidence, sound judgment, and unflappability.* Organized, detail-oriented, and self-motivated.* Physical capability to stand, sit, walk, lift objects up to 20 pounds without assistance.*Why Join Us?**Health & Wellness Benefits*Comprehensive medical, dental, vision, and life insurance (subject to eligibility).*Paid Time Off*Vacation and sick leave to support your work-life balance and well-being.*Career Development*We promote from within and provide training to help you reach your full potential.*Positive Culture*We value integrity, collaboration, and fun. We celebrate team wins, birthdays, milestones, and holidays together—because we believe strong communities start within.Job Type: Full-timePay: $69,000.00 - $76,000.00 per yearBenefits:* 401(k)* Dental insurance* Health insurance* Life insurance* Paid time off* Vision insuranceSchedule:* 8 hour shiftWork Location: In person

Created: 2025-08-12