Front Desk Agent

*Company Overview*Best Western Hotels & Resorts is committed to fostering a collaborative work atmosphere where everyone works together towards a common goal. With a rich history dating back to 1946, we prioritize helping one another succeed within our organization, ensuring that our team members thrive alongside our guests.*Summary*As a Front Desk Agent at Best Western, you will be the first point of contact for our guests, providing exceptional customer service and support. Located in the heart of hospitality, this role is vital in ensuring a welcoming experience for all visitors while contributing to the overall success of our hotel.*Responsibilities** Greet and welcome guests upon arrival with a friendly demeanor.* Manage check-in and check-out processes efficiently and accurately.* Respond to guest inquiries and resolve any issues promptly.* Handle phone calls with professionalism and provide information about hotel services.* Maintain accurate records of guest information and transactions.* Assist with night audits as required to ensure financial accuracy.* Foster positive guest relations through effective communication and problem-solving.*Requirements** Previous experience in hospitality or front desk operations preferred.* Strong guest service skills with a focus on customer satisfaction.* Excellent communication skills, both verbal and written.* Ability to manage multiple tasks in a fast-paced environment.* Bilingual abilities are a plus but not required.* Familiarity with phone systems and hospitality software is advantageous.If you're ready to make an impact in the hospitality industry and join a team that values collaboration, apply now to become part of the Best Western family!Job Type: Part-timePay: From $14.00 per hourExpected hours: 24 – 40 per weekBenefits:* Employee discountAbility to Commute:* Altoona, IA 50009 (Required)Ability to Relocate:* Altoona, IA 50009: Relocate before starting work (Required)Work Location: In person

Created: 2025-08-12