Team Member at Hattie B's

The Team Member is responsible for providing exceptional customer service while accurately processing transactions in a fast-paced quick-service restaurant environment. This role involves greeting customers, taking orders, handling payments, and ensuring a smooth checkout experience. Team Members assist with maintaining cleanliness and organization at the front of the restaurant and helping with food preparation and restocking.SHIFT DETAILSMID: 9 AM - 5 PMPM: 4 PM - closeAvailability on Sunday is required.PRIMARY RESPONSIBILITIESGreet customers warmly and take their orders accurately.Process payments efficiently using the cash register or point-of-sale (POS) system.Provide information about menu items and answer customer inquiries.Ensure the checkout area is clean, organized, and well-stocked.Assist with food preparation or restocking items as needed during shifts.Address customer complaints or issues promptly and professionally.Collaborate with team members to ensure smooth restaurant operations.Follow health and safety guidelines to ensure a safe dining environment.REQUIRED SKILLS/ABILITIESMust be a minimum of 18 years oldComfortable with the sale of alcoholGenuine interest in providing a positive guest experienceFriendly, outgoing, approachable personalityAbility to work well with others and support a positive work environmentAbility to work in a fast-paced environmentDependableFlexible to work nights, weekends, and holidaysAbility to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulationsStrong communication skills and ability to handle stressful situationsStrong problem-solving skills and ability to exercise good judgmentAbility to use basic math; e.g., addition, subtraction, and basic fractionsMust pass a 10-year background checkEDUCATION AND EXPERIENCE:High school diploma or equivalent preferred but not required.Basic understanding of kitchen safety and sanitation practices.Prior experience in food service, or customer service is required.Must currently hold an active TABC license, or be willing to obtain one upon hireWORKING ENVIRONMENTAirport: This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public is outside the control of First Meridian Services, Inc. The position requires the use of public spaces as provided by the airport.Restaurant: This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence.The nature of restaurant work requires the Team Member to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. Most of the workday is spent standing or walking and working in close proximity to others. Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs. Some repetitive motions with hands, wrists, or arms. Must be able to operate all equipment used in the restaurant. Some exposure to skin irritants, electrical equipment, and sharp instruments. Risk to these exposures is minimized by strict adherence to company standards, policies and procedures.Physical RequirementsFrequencyMental RequirementsFrequencyBendOccasionallyCommunicate OrallyConstantlyClimb/CrawlOccasionallyEvaluatingFrequentlySitRarelyPerform CalculationsOccasionallyKneelOccasionallyRead/ComprehendRegularlySquatOccasionallyReason/AnalyzeRegularlyStand/WalkConstantlyWriteOccasionallyBENEFITSStarting pay of $16 an hour, plus tips!Health, Dental & Vision Benefits to full-time employees after 1 yearFREE meals on shift401(k)Career Training and Advancement OpportunitiesHIRING PROCESSOnce you have applied, please anticipate communications from the team via text; this is our primary form of initial communication with candidates. We look forward to connecting*First Meridian Services utilizes E-Verify to confirm work eligibility within the US.**Hattie B's & First Meridian Services are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Created: 2025-08-12