Coordinator, Quality Assurance

*Overview*Since 1972, 4Cs of Alameda County has been a family resource organization dedicated to providing child care information resources and referrals, education, and payment assistance to children, families, and child care providers in Alameda County. 4Cs mission is to develop and coordinate resources to strengthen families and children. We embrace the Strengthening Family Framework.The Coordinator, Quality Assurance will be responsible for ensuring compliance of parent & provider program files, provider reimbursements, and reports directly to the Manager, Quality Assurance. Must be willing to travel between out Oakland and Hayward offices.*Duties* *& Responsibilities** Perform internal audits, and work with the QA managers to identify and correct errors in parent files, provider files, and provider reimbursements* Input school calendars yearly* Must travel between the Oakland and Hayward offices to perform audits.* Assist with over capacity issues – mapping schedules* Collaborate with cross-functional teams to address quality issues and implement corrective actions.* Assist with preparation for all external audits by 4Cs auditors, CDSS, ACSS (pull initial list of names for auditor, pull each selected file & attendance records/voucher histories, flag/label each document in the file for review, share findings with QA Manager* Assist with maintaining CCPP Library and updating policy and procedural manuals, forms, training materials as needed* Oversee the transfer process for all Stage 1 files to 4Cs, Davis St & Hively* Assist with maintaining the 4Cs Eligibility List in Both Offices – Quarterly updates* Prepare monthly CalSAWS Stage 2 transfer reports for Hively & Davis St* Outreach to the CalSAWs Stage 2 families for enrollment for 4Cs* Provide technical support to program staff as needed* To ensure that participant files are in compliance with contract regulations and agency policies and procedures* To ensure that Attendance records are calculated accurately and that child care payments are made in accordance with the parents and providers agreement. i.e, hours, days, age of child.* To ensure that the staff training needs are identified and shared with the Quality Assurance ManagerJob Type: Full-timePay: $31.16 - $34.62 per hourExpected hours: 37.5 per weekBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Health insurance* Health savings account* Life insurance* Referral program* Vision insuranceWork Location: In person

Created: 2025-08-12