Office Manager

*Handyman Hub**Job Title:* Office Manager*Job Type:* Full-Time*Location:* Broomfield, CO*Salary:* Competitive, based on experience + bonus potential*Industry:* Home Services, Handyman, Construction, Customer Service*About Handyman Hub*Handyman Hub is a fast-growing home improvement and repair company specializing in handyman services, remodeling, and small construction projects. We pride ourselves on reliable craftsmanship, friendly service, and a professional experience for every homeowner. We are looking for a highly organized *Office Manager* to help oversee our operations and lead our customer support team.*Job Summary*As our *Office Manager*, you'll lead and coordinate office operations, manage scheduling, support customer communication, and ensure a smooth workflow between our office staff and field technicians. You’ll supervise a team of four Customer Service Representatives (CSRs), and ensure we deliver an outstanding customer experience on every job.*Key Responsibilities** ✅ Supervise and support CSRs in scheduling, follow-ups, and data entry* ✅ Manage and update schedules for field Craftsmen using ImproveIt 360 (Salesforce CRM)* ✅ Monitor inbound calls, online requests, and customer satisfaction follow-ups* ✅ Resolve escalated customer issues with professionalism and urgency* ✅ Maintain clean, accurate records of leads, jobs, and customer details* ✅ Generate reports and suggest improvements to operations and efficiency* ✅ Coordinate with marketing and leadership to support sales efforts* ✅ Update QuickBooks with daily entries of activity* *Skills & Experience Required** *5+ years experience as an Office Manager, Scheduler, or Customer Service Lead** Background in home services*, *contractor support*, or *construction office *roles a plus** *Strong CRM experience (Salesforce preferred)** *Bookkeeping experience** Excellent communication, multitasking, and team leadership skills* *High level of organization and attention to detail** *Tech-savvy – comfortable using modern office software and scheduling tools*** *What We Offer** ✅ Competitive pay + performance bonuses* ✅ PTO* ✅ Room for growth in a growing home services brand* ✅ Collaborative team environment with supportive leadership* ✅ Monday–Friday schedule, no late nights or weekends* ✅ Be part of something meaningful — helping homeowners improve their homes and lives*How to Apply - please do not contact the office directly*Send your resume and a short message telling us why you’d be a great fit through IndeedJob Type: Full-timePay: $55,000.00 - $60,000.00 per yearBenefits:* Paid time offExperience:* Office management: 3 years (Required)Ability to Commute:* Broomfield, CO 80020 (Preferred)Ability to Relocate:* Broomfield, CO 80020: Relocate before starting work (Required)Work Location: In person

Created: 2025-08-12