Dual property IHG General Manager (Candlewood and HIE ...

Join us as the *Hotel Dual Property General Manager* at the Holiday Inn Express & Suites and Candlewood Suites currently the BWI Inn, soon to be converted.* Minimum of 3 years experience as a Hotel General Manager in similar type & size hotel preferred* 2 years additional management experience (of which 1 year is in hotels)* Proven track record of increasing profit (GOP) while exceeding Brand & Corporate goals for guest and associate satisfaction* Local market experience preferred* IHG experience preferred and extended stay experience Preferred*Summary*Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.*Essential Job Duties*Hotel Profitability:Ensures the attainment of established budgeted goals for all departments of Hotel* Monitors compliance with labor standards and staffing guidelines by all departments* Monitors compliance with annually established room rate plan* Monitors operating expense tracking system for all departments* Administers approved incentive programs* Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals* Audits departmental procedures and performance. Modifies procedures as needed.* Monitors rooms inventory and merchandising procedures.* Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment* Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials* Assures compliance with established Manager On Duty (M.O.D.) Program* Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetingsAsset Management:Exceeds Brand quality standards ensuring a favorable franchise inspection grade for the property* Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office* Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing* Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards* Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems* Attends Asset Management meetingsGuest Satisfaction/Public Relations:Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets* Evaluates all guest complaints and ensures corrective action is taken by department heads* Monitors guest responses, responding as needed; executes action plan to correct issues* Hosts social events/receptions as required by the Brand and/or Baywood Hotels* Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotelHuman Resources:Ensures employees are provided with the necessary structure, motivation, and training to satisfy their needs and achieve organizational goals* Interviews, selects, trains, and counsels associates* Ensures that all new hires are given the proper onboarding experience* Ensures that staff is properly trained by their managers* Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines* Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual* Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)* Ensures that performance evaluations are being issued as required by corporate* Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives* Ensures hotel is in compliance with all policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings* Payroll processing and reconciliationPersonal Development:Ensures continual efforts are made to increase management abilities and knowledge* Attends annually a minimum of one advanced management training seminar* Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology* Attends franchise mandated training courses as requiredConsistently models the behavior of a 'lodging Ambassador' who:* Maintains a professional image, including grooming, verbiage, and body language, at all times* Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact* Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction* Fosters teamwork by offering assistance to others, as needed* Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues; reports discrepancies to the proper department* Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures* Additional duties may be added at any time at the discretion of managementSkills/QualificationsEducation:* Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degreeCertifications / Licenses:* Must possess and maintain a motor vehicle operator's license in good standing* Brand General Manager certification preferredAdditional Skills:* Ability to multi-task* Ability to communicate effectively, both written and oral* Ability to work the shifts required for the position* Ability to learn and adhere to Brand & Hotels' standards* Ability to take information from various sources and determine a responsible course of action* Ability to understand interdepartmental relationships* Ability to operate office equipment and industry specific software (M3, HIA, PMS)* Ability to remain calm during stressful situations* Ability to motivate and lead a team* Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports* Proficient in Microsoft Office* Proficient in Google Apps for Work preferredPhysical Demands* Walking and Standing: 60 -70%* Sitting: up to 30-40%* Bending, Stooping, Reaching: Occasionally* Lifting, Push/Pull: 40 lbs infrequently* Driving: Occasionally* Traveling: InfrequentlyEnvironmental Conditions:* Inside: Protection from weather conditions, but not necessarily from temperature changes.* Outside: Transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditionsHoliday Inn Express Hotels and Candlewood Suites is an Equal Opportunity Employer and a Drug-Free Workplace. M/F/Vets/DisabledJob Type: Full-timePay: $70,000.00 - $80,000.00 per yearBenefits:* Dental insurance* Employee discount* Flexible schedule* Health insurance* Paid time off* Paid training* Vision insuranceAbility to Commute:* Baltimore, MD 21225 (Preferred)Ability to Relocate:* Baltimore, MD 21225: Relocate before starting work (Preferred)Work Location: In person

Created: 2025-08-12