Resident Manager

The Dermot Company, a New York and Florida based real estate developer and operator, is seeking a *Resident Manager* who will be responsible for the facility management of the property and ensure a positive quality of life for all residentsThis is a full-time position based in Manhattan, East Side.*ABOUT US*The Dermot Company, LP, is a fully integrated real estate enterprise with over 30 years of experience, over $5 billion in assets, and nearly 8,000 units under management. As a diversified firm, we develop, invest in, and manage luxury multi-family buildings in New York City and Florida. Dermot is committed to providing an outstanding residential experience for residents and attractive returns to investors.*ABOUT THIS ROLE** Foster and maintain a positive rapport with residents by responding to concerns in a timely and thoughtful manner.* Partner with the General Manager to ensure efficient operation of the property; implement and manage programs to maximize revenue, control expenses, improve resident satisfaction and ensure that the community meets our high standards.* Ensure clear and effective communication with all team members including routine meetings with prepared agendas and minutes.* Conduct routine property inspections to ensure interior and exterior condition of the community are in neat, clean and working order at all times.* Manage the apartment turnover process, preventative maintenance program and ensure vendor compliance with our contracts, including ensuring billing is in line with services provided.* Manage work orders, including prioritizing and delegating to appropriate team members as well as identifying trends and completing hands-on maintenance repairs/tasks.* Partner with 3rd party staffing vendor to ensure performance standards are being met, including appropriate scheduling and work duties properly assigned and completed.* Oversee execution of the work of external maintenance vendors and internal maintenance service suppliers. Develop contract scopes of work, qualify vendors and review / level all bids.* Maintain controllable expenses at or below budgeted expectations.* Assist in the development of the annual maintenance operating budgets in accordance with established timeframes and based on the needs of the community.* Assist in development of the annual and 5-year capex plans by identifying projects required to maintain/improve both the physical and aesthetic condition of the community to include justifications, scopes of work and soliciting proposals.* Utilize various property management software platforms to track community maintenance items, including but not limited to works orders, apartment turns, asset tracking, incident reports and purchasing.* Ensure appropriate risk mitigation procedures are implemented, including disaster response, safety training and required documentation is maintained.* Ensure compliance with all applicable state and or local codes including annual inspections, tests, certifications, permits, documentation and violations.* Implementation of all applicable Dermot policies and procedures.* Must be able to work any assigned shift, including weekends (shifts may change based on the needs of the business).* Respond to all community emergencies after normal business hours and on weekends as needed.*ABOUT YOU AND WHAT YOU OFFER** 3 - 5 years of multi-family property management or other related building maintenance experience performing the duties of Maintenance Supervisor (or above).* 5 - 7 years of experience with hands-on maintenance in building trades positions.* Proficiency with diagnosing and repairing problems including, but not limited to plumbing, electrical, carpentry, appliances, HVAC, boilers, pumps and basic building trades, etc.* Ability to use computers, including but not limited to, emails, Microsoft Word/Excel and property management software* High School diploma or equivalent (GED)* CFC refrigerant transition and recovery 609 Certification is preferred.* Other licenses and certifications as required by state or local jurisdictions (must be obtained within the first 90 days of employment)* Must be able to work for any employer without any restrictions.*ABOUT OUR CULTURE, SALARY & BENEFITS*Our team is the most valuable asset we have. The individual life experiences, knowledge, creativity, skills, self-expression, unique capabilities, cultural influences and talent that our team members share at Dermot collectively contribute to Dermot's culture and success.Dermot offers a total rewards package which includes base compensation, bonus potential, comprehensive benefits, including medical, dental and vision, life, long term disability, employee assistance program, paid time off and retirement with match when eligible. The annualized gross base range for this position is $65,000 - $80,000. The actual compensation within the range will be based on factors unique to each candidate including years and depth of experience.Dermot strives for an environment where everyone feels welcome and safe. We actively work to offer equitable opportunities for all and look for the right balance of potential, skills, kindness and curiosity. Dermot does not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, veteran status or any other characteristics protected by federal, state and local laws. We celebrate authenticity and we encourage you to apply if you would like to be considered for this role.Job Type: Full-timePay: $65,000.00 - $80,000.00 per yearBenefits:* 401(k) matching* Dental insurance* Employee assistance program* Employee discount* Flexible spending account* Health insurance* Health savings account* Life insurance* Paid time off* Parental leave* Professional development assistance* Referral program* Vision insuranceWork Location: In person

Created: 2025-08-12