Short Term Rental Property Manager

*Role: *Property Manager*Overview: *At Merit Badge Property Management, we take pride in creating unforgettable experiences for our guests at the properties we manage. We’re looking for a detail-oriented, service-driven professional who thrives in a positive, growth-focused environment.*Why Join Us?*We only work with great clients—no jerks allowed.We support each other and prioritize health and families.Our profit-sharing model means when the team succeeds, everyone benefits.We have a great work culture as a young company, laid back and fun yet alwasy driven to improving our services.Flexibility, make your own schedule and work remotely.*About the Role*This role is 80% remote and 20% on-site at the properties we manage. Since we don’t have a central office, you can work from home. However, occasional on-site responsibilities require candidates to be local to Central New York with reliable transportation.While this is a full time position, we focus on results, not hours. With strong systems, efficient delegation, and time management, a low hour workweek is possible. The industry is seasonal, meaning some periods are quieter while others periods will be far more busy and lead to 40+ hour weeks.This is a 1099 subcontractor role. The right person has significant growth opportunity into key leadership positions in our fast growing company.Please submit a cover letter with a brief background and why you are interested in this role as well as a resume.*Who We’re Looking For*Ideal candidates have experience in:✅ Hospitality Management (Hotels, Airbnb, STR management)✅ Customer service & guest relations✅ Real estate (sales, inspections, maintenance etc)✅ Operations & team coordinationIf you’re ready to grow with a supportive team, work flexibly, and make an impact, we’d love to hear from you!* *Team Management:* Recruit, train, and oversee cleaners, maintenance staff, and runners.* *Quality Control:* Conduct property inspections to ensure maintenance and guest satisfaction.* *Guest Communications:* Monitor and coach the VA team on responses and decision-making.* *Delegation & Operations:* Utilize "Who Not How" to assign property onboarding, resolutions, and team management.* *Team Leadership:* Lead weekly team calls (Fridays) and performance reviews with VAs and runners.* *Financial Oversight:* Approve weekly payouts (Ramp, Remitly) and finalize month-end financial reports for owners.* *Property Onboarding:* Act as the pre-launch contact for new properties once a co-host contract is signed.* *Maintenance & Issue Resolution:* Ensure prompt resolution of issues to minimize complaints and refunds.* *Guest Experience:* Continuously enhance offerings (e.g., fun amenities, welcome packages, concierge services).* *System Audits & Optimization:* Regularly review listings, software, and pricing strategies to maximize revenue.* *Process Improvement:* Identify and implement operational enhancements to improve efficiency and guest experience.*Key Performance Goals*✅ Improve *overall rating* from *4.85 → 4.9*✅ Increase *cleanliness rating* from *4.79 → 4.84*✅ Maintain *95%+ client retention rate*✅ *Profit Share Bonus *incentives for meeting these objectives.*Requirements** *Live Our Core Values:* Assume the best in others, focus on solutions, improve processes—not people, embody positivity, underpromise & overdeliver, and embrace challenges as growth opportunities.* *Solutions Focused: *A natural ability to creatively and swiftly solve problems and not become overwhelmed by challenges.* *Commitment:* ~30-45 hours per week with flexible time off (with proper coverage).* *Time Management:* Use Google Calendar, and Asana to stay focused on key priorities.* *Communication:* Strong written & verbal skills for interacting with team, clients, and guests.* *Leadership:* Ability to delegate effectively, problem-solve, and collaborate with empathy.* *Tech Proficiency:* Comfortable using *Airbnb, Slack, Asana, Hospitable, PriceLabs*, and other tools.Job Types: Full-time, ContractPay: $55,000.00 - $65,000.00 per yearBenefits:* Professional development assistanceApplication Question(s):* Do you have reliable transportation?Work Location: Hybrid remote in Syracuse, NY 13202

Created: 2025-08-12