Customer Service Agent, Cross Functional

*Job description**American Airlines Group* *with Piedmont Airlines is urgently hiring at the Airport!*Are you ready to launch your career in a fast-paced environment with *American Airlines Group with Piedmont Airlines*? As a Customer Service, Cross Functional Agent you would be working in a bustling airport similar to a warehouse, dock, fulfillment, package or freight handling type setting, you’ll play an essential role in our operations, ensuring smooth transitions for both our customers and their baggage. This position is perfect for individuals looking to work in an active airport environment with the industry leader, *American Airlines Group* *with Piedmont Airlines.**Benefits of Working with American Airlines Group with Piedmont Airlines:** Travel benefits on the American Airlines network-*FREE TRAVEL** Career advancement in a vibrant airport environment* Flexible shifts, including weekends, nights, holidays, and irregular hours as required by the airport’s dynamic schedule* Paid training, holiday pay, and paid time off* 401(k) with company matching, medical, dental, and vision insurance* Employee discounts, flexible spending accounts, and pet insurance* Competitive pay: $12.00 per hourIf you’re ready to work in a fast-paced airport environment at *American Airlines Group with Piedmont Airlines*, apply today!Job Type: Part-timePay: $12.00 per hour*Benefits:** Paid training* Holiday pay* 401(k)* Vacation* Family travel on the American Airlines network* Medical and dental available*Principal Duties and Responsibilities:*Customer service agents work together as a team to provide excellent customer service and meet corporate objectives. Our employees must keep both the company goals and customer expectations in mind when completing their daily tasks. Responsibilities include:* Computerized passenger boarding* Flight announcements* Assisting customers with special needs* Ticket sales* Flight itinerary changes and seat assignments* Tracing mishandled luggage* Baggage loading* Operation of motorized service vehicles and equipment* Aircraft servicing* Calculating baggage and cargo weights.*Minimum Qualifications:** Ability to work all shifts, all days including nights, weekends, holidays* Work outside in all weather conditions* Able to lift up to 70 pounds* Successful completion of training course* At least 18 years of age* High school diploma or GED* Valid driver’s license*Preferred Qualifications:** Previous airline experience* Previous employment as a front-line customer service provider* Basic knowledge of computer applications and programs*Work Environment:** Use of computers and other office equipment* Airport ramp environment, subject to varied weather conditions and elevated noise levels* All shifts including weekends, nights, holidays and/or irregular shifts*Physical Requirements:** Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs* Handle objects up to 70 pounds regularly* Assist disabled customers*Starting Salary:* $12.00/hrThe above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed._Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required. We also require proof of High School or GED completion._M/F Disabled and Vet EEO/AA EmployerJob Type: Part-timePay: $12.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Employee discount* Flexible spending account* Health insurance* Life insurance* Paid time off* Retirement planAbility to Commute:* Charleston, WV 25311 (Required)Ability to Relocate:* Charleston, WV 25311: Relocate before starting work (Required)Work Location: In person

Created: 2025-08-12