Client Coordinator

Client CoordinatorResponsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction, and is responsible for maintenance of client and employee records.Responsibilities* Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.* Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.* Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.* Completes client monthly calls according to policy and documents in the client's file.* Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.* Ensures best matches between caregiver and clients.* Ensures compliance with the care plan and accurate documentation of all care plan tasks.* Trades off responsibilities for being “On call” 2 weeks out of 4 months* Participates in staff training and operational meetings.Requirements* High school diploma or equivalent.* 2 years of experience in a customer service role.* Demonstrated customer service and communication skills, problem solving, and attention to detail.* Technical proficiency in utilizing computers and generating reports.* Able to speak, read and write English fluently.* Preferably Bilingual (Spanish/English)'Work Location:* One locationWork Remotely* NoJob Type: Full-timePay: $19.00 - $20.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Paid time off* Vision insuranceSchedule:* Monday to FridayExperience:* Customer service: 2 years (Required)* Home care: 1 year (Required)Language:* Spanish (Required)Ability to Commute:* Riverside, IL 60546 (Required)Ability to Relocate:* Riverside, IL 60546: Relocate before starting work (Required)Work Location: In person

Created: 2025-08-12