Community Manager

Summit Homes is on the hunt for Community Managers to represent our communities and provide our home buyers with the best customer experience. Not only do you get to help buyers through their new home purchase, but you are also an ambassador of Summit Homes, ensuring that we always put our best foot forward and that our community is a special place. If you thrive in a KPI-driven sales environment, then this could be the career for you!*THE ROLE*Our Community Managers help bring our communities alive by interacting with prospective homebuyers, homebuyers under contract, and homeowners. The Community Manager is the area expert and thoroughly understands the community, including the available homesites, design options, product lines, marketing and sales promotion programs, the customer experience, build process and buying process. The Community Manager greets visitors in retail spaces, establishes a relationship identifying the motivation for the visit, provides information about the community and amenities, homes and available homesites, and overcomes objections to buying all based on that conversation. Through our robust CRM and contract processing system, the Community Manager will have access to the best resources to make for a seamless home buying experience.*WHAT YOU'LL DO**Community Expert:** Speak confidently to prospective buyers about the communities, including detailed information on the community and the area, community design and amenities, number of homes when completed, types of homes and available home plans, available homesites, the homeowner's association (HOA), utility providers, building restrictions, the advantages of building in a Summit Homes community, the location within the city, and drive times to popular destinations such as work centers, retail shopping, dining, medical care, schools, and entertainment.*Communication Expert:** Communicate regularly with contracted home buyers to keep them informed on the status of their home build.* Meet weekly with your Project Manager to review all open projects, document updates, and act on any necessary communication post-meeting.* Actively promote your community through your network, social channels, and other marketing tactics to generate Community Manager generated leads.* Enter and provide regular updates on leads captured in our CRM.*Process Expert:** Understand and be prepared to speak about design series, homeplan features, product elevations, building specifications, building process steps, materials and selections, product benefits, and more.* Speak confidently to prospective buyers about reasons to buy a new home instead of a resale home, the Summit Homes Customer Care program, and reasons to buy a Summit home rather than any other home.* Prepare sales contracts, understand the Summit Homes sales contract, and be able to speak knowledgeably about it with buyers.* Keep up to date on mortgage finance options for buyers and refer our preferred lender.* Speak confidently to prospective buyers about reasons to build a new home, the Summit Homes Customer Care program, and reasons to buy a Summit home rather than any other home.* Ensure that MLS data is up to date.*KPI-Driven Results:** Learn and use the steps to make a sale and implement that process to convert prospects into buyers.* Use provided CRM to track and report all prospect activity.* Keep detailed reporting on appointments arranged by our in-house Online Sales Consultants.* Participate in the development and execution of property-based sales, marketing programs and promotions to drive sales and reach goals.* Meet with Sales Leadership weekly to review Key Performance Indicators, including sales goals, conversion rate, NPS scores, expectation measures and more.*Community Appearance:** Drive the community daily and ensure it looks presentable and meets Summit Homes' standards.* Ensure community collateral and signage is up-to-date and ready for visitors.* Ensure the retail space is open during prescribed hours, clean, maintained, presentable for showing, and locked at the end of each day.*WHO YOU ARE** A current Real Estate license is not required, willingness to get Real Estate licensed in Kansas and/or Missouri* Willing to transfer your license to ReeceNichols and The Rob Ellerman Team.* Experience working in a commission-only based role, with a high focus on meeting and exceeding goals.* You LOVE people and want to provide customers with the best customer experience.* Sell-driven and self-accountable: This position is primarily field-based in a model home sales office with additional time spent in the Summit Homes office or on-site visiting Realtor offices.* Must have access to a vehicle and visit various Realtor offices from time to time.* May lift heavy objects from time to time up to 50 pounds.* Must be a self-starter, good communicator, quick learner, computer literate, and take initiative.* The ideal candidate is "people smart" and easily adapts to various situations and personalities; he is detail-oriented and goal-driven.* Employment is conditioned on a satisfactory background check and drug screening.* Summit Homes and Clayton Properties Group, Inc. are an Equal Opportunity Employer*Hiring Process:** Application Review* Zoom Interview with VP of Sales & Marketing and Sales Manager* Complete the job screening questionnaire* Panel interview with Summit Homes Team Members* Extend offer* Begin 90 days of training, with community placement after 60 days of trainingJob Type: Full-timeSchedule:* 8 hour shiftAbility to Commute:* Kansas City, MO 64126 (Required)Work Location: In person

Created: 2025-08-12