Resident Specialist

*Position Overview*As a *Resident Specialist*, you’ll be the heart of the resident experience for multifamily housing—serving as the primary point of contact for current and prospective residents. You’ll lead daily interactions, ensure smooth move-in and move-out processes, manage community events, and resolve resident concerns with empathy and professionalism. Your ability to foster connection, maintain accurate records, and uphold community standards will directly impact resident satisfaction and the overall success of the property.*Key Responsibilities** Serve as the main point of contact for all resident needs, from leasing to maintenance requests* Maintain a strong and welcoming community presence through regular resident engagement* Coordinate resident move-ins and move-outs* Assist with lease renewals and rent collection, addressing delinquencies and violations* Support the eviction process as needed in partnership with management and legal teams* Communicate clearly with residents about policy updates, events, and community notices* Host and coordinate on-site resident events to promote community connection* Perform daily property inspections to ensure cleanliness, safety, and curb appeal* Maintain accurate resident data using AppFolio property management software* Collaborate with leasing and maintenance teams to meet operational and cultural goals* Provide livability feedback to development teams to improve future communities* Support leasing activities by assisting with tours, lead follow-up, and application processing*Performance Metrics** Resident retention and renewal rates* Timely resolution of resident requests and concerns* Accuracy of resident records and AppFolio data* Resident satisfaction, as measured by reviews and survey results* Cleanliness and compliance scores from internal site audits*Qualifications** 2+ years of experience in property management or customer service* Excellent communication skills—written, verbal, and interpersonal* Strong problem-solving ability and emotional intelligence* Proficient in Microsoft Office; AppFolio experience is a plus* Professional appearance and demeanor* Ability to work independently and as part of a team* Valid driver’s license, proof of insurance, and reliable transportation required* Must work Saturdays*Core Values** *Thoughtfulness:* Keep the property welcoming and residents top of mind* *Care:* Provide friendly service and uphold community cleanliness* *Accountability:* Take ownership of daily responsibilities and team support*Benefits** 401(k) with 5% employer match (eligible after 6 months)* $150/month health insurance allowance* $25/month cell phone allowance* Monthly mileage reimbursement* 10 days paid time off annually (accrued)* Paid holidays* Career development and continuing education reimbursement opportunitiesJob Type: Full-timePay: $50,000.00 - $55,000.00 per yearBenefits:* 401(k)* 401(k) matching* Continuing education credits* Mileage reimbursement* Opportunities for advancement* Paid time off* Tuition reimbursementEducation:* High school or equivalent (Required)Experience:* Property management or customer service: 2 years (Required)License/Certification:* Driver's License (Required)Ability to Commute:* Colorado Springs, CO 80910 (Required)Ability to Relocate:* Colorado Springs, CO 80910: Relocate before starting work (Required)Work Location: In person

Created: 2025-08-12