Director of Employee Care

*Overview*We are seeking a dedicated and experienced Director of Employee Care (DEC) to join our team. This role is pivotal in fostering a positive workplace culture and ensuring effective communication between employees and management. The Director of Employee Care (DEC) is primarily responsible for ensuring the quality of ongoing caregiving services provided to Home Care Assistance of Dayton clients and family members. The DEC will oversee the employee care department, which includes HCA Professional Caregivers and Employee Care Managers, ensure proper oversight and support, and be a leading representative of the department out in the community on behalf of HCA of Dayton. Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices.*Essential Duties and Responsibilities**1. Employee Care Management*a. Manage and oversee the employee care department comprised of professional caregivers and employee care managersb. Serve in a supportive and backup capacity to employee care managers (Recruitment Manager & Scheduling Manager) as neededc. Manage caregiver wellness and retention effortsd. Calculate caregiver monthly bonus program payoutse. Execute in house training program for all caregivers. Ensure caregivers are paid for training hours when their annual training is completed.f. Oversee all caregiver incident reporting, working with respective client care managerg. Conduct Quality Assurance (QA) visits for professional caregivers throughout their tenure of serviceh. Participate in new caregiver orientation and new caregiver welcome meetingi. Maintain employee morale and oversee employee processes through phone and in-person communications*2. HR Generalist*a. Income Verification for existing and past employeesb. Administer employee discipline program, ensuring that client care coordinators are implementing the progressive discipline program uniformly. Participate in corrective counseling sessions along with the employees’ supervisor or other appropriate witness.c. Coordinate employee performance appraisal system, ensuring that annual performance evaluations are conducted by supervisors of all full time employees with an appropriate rate increased. Prepare garnishment answerse. Manage employee benefits program including determining eligibility based on the company’s definition of a full time employee. Coordinate open enrollment meetings conducted monthly by our insurance broker/third party administratorf. Ensure all caregivers have current driver’s license, vehicle registration and vehicle insuranceg. Administer petty cashh. Work Comp Administrationi. Oversee all new hire and termination proceduresj. Act as main point of contact for all caregiver benefit questions3. *Other Territory Support:*a. DEC is required to act as the primary backup for other office staff (CCM, ECM, etc.) when they are unavailable. In this capacity, they may be required to take prospect calls, update ClearCare and deal with emergency client/caregiver situationsb. DEC is required to participate in on-call rotation after business hours for client and caregiver support, including email, telephone, and/or home visits.4. *Office Operations:*a. Special Campaigns and Projects – DEC is expected to contribute to special campaigns and projects within the office or territory including: caregiver recognition, client appreciation, local marketing, etc.*Qualifications*Strong candidates have the following skills/traits:· A passion for senior care and customer service· Bachelor's degree in healthcare and/or business-related fields· Previous experience in health care management· Previous experience with HR generalist duties preferred· Exceptional interpersonal/communication skills· A desire to carry out high levels of responsibility· A detail-oriented, entrepreneurial, and creative approach· An ability to thrive in an independent, self-motivated environment with little direct supervision· A reputation for being an overachiever and for having a creative edge in the workplace· A proven ability to thrive on deadlines and overcome obstacles to reach goals· Can maximize the resources at one's disposal to build and maintain relationships· A team-oriented attitude and comfortable collaborating with other staff· A demonstrated knowledge of industry· Demonstrated organizational skills, flexibility, assertiveness, and team orientation· Proof of eligibility to work in the U.S.· Professional references including telephone numbers· Clean DMV record and no criminal backgroundJob Type: Full-timePay: $70,000.00 per yearBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Paid time off* Vision insuranceEducation:* Associate (Required)Experience:* STNA / Nursing / Therapy / Caregiving: 5 years (Required)* Healthcare management: 2 years (Required)Ability to Commute:* Dayton, OH 45459 (Required)Work Location: In person

Created: 2025-08-12