Assistant General Manager (AGM)

*About Sky Zone *Sky Zone is the original indoor trampoline park and the leader in active play. We create memorable, high-energy experiences for families, friends, and teams. If you’re passionate about fun, fitness, and delivering excellent guest service, join us in creating the ultimate play experience.*POSITION OVERVIEW *The Assistant General Manager (AGM) plays a key leadership role in the day-to-day operations of the park. The AGM supports the General Manager in leading the team, driving sales, ensuring guest satisfaction, maintaining operational standards, and building a strong, positive culture.*QUALIFICATIONS ** 18 years of age or older and completed high school diploma or equivalent education.* A minimum of 1 year of supervisory or management experience.* A minimum of 2 years experience in recreation, fitness, retail, restaurant, hospitality, or a related high-volume customer service field.* Coachable with a drive and eagerness to grow in, and successfully execute day to day operations.* Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.* Available to work nights, weekends, and holidays.* Reliable, coachable, self-motivated, and organized.*PHYSICAL REQUIREMENTS ** Ability to both remain stationary and move around the park for long periods of time to accommodate guest, park, and safety needs and requirements.* Ability to lift and/or move a minimum of 20 pounds.* Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment.*RESPONSIBILITIES *Under the supervision and guidance of the General Manager, the AGM will assist with theoversight in 5 areas the make our parks stand out:*Leadership -** Lead by example, operating with the elevated level of ethics and integrity in partnership with the General Manager.* As second in command to the GM, assume the role of Leader on Duty, and oversee Supervisors, Team Leads, and Team Members providing guidance, direction, and feedback.* Become an expert in park operations and systems, safety, guest experience, people Management.*People (Team & Guests) - ** Be a hands-on leader and role model willing to learn and execute every position in the park.* Support the GM in selecting talent through interviewing, hiring, and onboarding new Team Members.* Help to train and develop existing and new Team Members in sales, party, in-park experiences, and safety/compliance.* Assist in managing Team Members performance through accountability, recognition, and rewards; effectively manage employee relations with the support of GM and HR if necessary.* Coordinate with the GM to effectively schedule the team according to park needs, including sales, parties, park experience, programs, facilities, maintenance, attractions, cleanliness, etc.* Create a positive park culture by learning what motivates the team and recognizing them for individual and park successes.* Provide memorable moments for our customers by taking initiative, being responsive, and engaging in their experiences.*Membership & Sales - ** Deliver and help drive sales results and develop strong practices for leading, coaching, and motivating a sales team.* Manage the membership experience and Member community.* Share your creative ideas and best practices for ways to increase the park’s profit.* Partner with the General Manager and, as a Leader on Duty, educate the team on key performance metrics (KPIs) and how they can contribute to park goals.*Parties & Events - ** Assist the GM in consulting with the Event Coordinators regarding party sales and updated park events, experiences, and information.* Support Party Hosts in creating a positive party experience for both kids and parents.* Help with the Party preparation and planning process to make the delivery of the party experience easy for your team.*Facilities, Compliance & Safety - ** Assist as a Park liaison through consistent and thorough communication with facilities, maintenance, and other supporting teams and departments.* Work with the GM to deliver Park maintenance reports, work orders, and cleanliness processes to ensure a healthy and safe park environment.* Assist with inventory management, facilities, parties, food and beverage, and vending.* Help with the oversight of Team Members on appropriate safety processes, response, and reporting.* Complete company safety, people operations, and food and beverage certifications.*KEY PERFORMANCE METRICS *The Assistant General Manager will demonstrate measurable growth in the following areas:* Develop to an Exceeds Expectations or Meets Expectations in the outlines Sky Zone Leadership Competencies.* Become familiar and partner with the General Manager in driving overall park business goals in including membership sales, birthday and events, labor/payroll %, NPS, safety and compliance, staffing.Compensation starts at $18/hr and is based on qualifications, experience, and performance. Competitive benefits package includes medical, dental, and vision.CircusTrix and all its brands are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.Job Type: Full-timePay: From $18.00 per hourBenefits:* Dental insurance* Employee discount* Health insurance* Paid training* Vision insuranceShift:* 8 hour shift* Day shift* Evening shiftShift availability:* Day Shift (Required)* Night Shift (Required)Ability to Commute:* Grimes, IA 50111 (Required)Work Location: In person

Created: 2025-08-12