Program Manager

*Join a mission-driven team that's reshaping care for individuals with intellectual and developmental disabilities (IDD) in Central Oregon. ** HDE is a family-owned and operated provider of IDD services, proudly serving Oregonians for over a decade. Rooted in Oregon, we are committed to raising the standard of personalized support for individuals and families in their homes and communities.* As we expand our presence into Deschutes County, we’re looking for a Program Manager to lead our In-Home IDD program in Bend and the surrounding area. We're seeking someone who is not only a strong leader, but also deeply familiar with the IDD community and service landscape in Central Oregon. This is a meaningful opportunity to drive impact while growing a program that helps people live fuller, more connected lives.*Key Responsibilities:** Serve as the hands-on leader in our Bend office, setting the tone for excellence, professionalism, and care.* Oversee all aspects of staffing including recruitment, hiring, matching direct support professionals (DSPs) with clients based on compatibility and care needs, training DSPs, and reviewing services provided.* Collaborate with internal teams to resolve complex client and staffing situations.* Cultivate and strengthen relationships with referral partners, especially within the Deschutes County IDD network.* Drive growth across key metrics: total clients served, number of DSPs on staff, hours of service delivered, and overall program sustainability.* Coordinate client onboarding, including intake, meet & greets, and visit scheduling.* Share on-call duties with the internal team for after-hours urgent communications.* Stay up to date and ensure program compliance with Oregon Administrative Rules (OARs) and agency policies.*Qualifications**Required: ** At least 3 years of experience in a management or leadership role—ideally in human services, healthcare, or a related field or a Bachelor’s degree in Human Services, Social Work, Business, or a related field.* High school diploma or GED.*Preferred: ** Strong connection to and understanding of the IDD community and systems in Deschutes County.*Skills of an Ideal Candidate: ** Exceptional organizational and time management skills such that you thrive in a fast paced environment and know how to prioritize important tasks.* Strong interpersonal communication including being comfortable speaking with families, case managers, and staff.* Experience with one-on-one direct support and a clear understanding of the role and responsibilities of a managing agency.* Proficiency with computers, including email, scheduling software, and documentation systems.*Why Join HDE? ** Family-owned and deeply committed to Oregon communities* Opportunity to grow a new branch in a high-need region* Work with a team that values compassion, accountability, and integrity* Make a real impact in the lives of individuals and families every day*Ready to Lead in Bend? *If you have a passion for service, a strong connection to the IDD community in Central Oregon, and the drive to grow something meaningful then we’d love to hear from you.* Strong interpersonal communication including being comfortable speaking with families, case managers, and staff.* Experience with one-on-one direct support and a clear understanding of the role and responsibilities of a managing agency.* Proficiency with computers, including email, scheduling software, and documentation systems.Job Type: Full-timePay: From $70,800.00 per yearBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Paid time off* Vision insuranceWork Location: In person

Created: 2025-08-12