Hotel Front Desk Agent 3pm to 11pm

In search of a self starting, motivated and outgoing individual to fill a front desk position within a busy limited service hotel. The appropriate individual will be reliable and driven to learn in a fast paced environment. Experience is not necessary but is a plus. Evening and weekend availability is required to be considered for this position.Essential Function:* Provide the highest level of service to the guest at all times* Promptly and effectively deal with guest requests and complaints; Inform management of same* Check guests in and out in a friendly manner* Post guest charges and compute guest bills using PMS, collect payment and make change for hotel guests following all cash handling procedures as required; Post, correct or adjust charges to guest accounts as necessary* Handle guest mail/faxes and messages per established procedures* Promote and be knowledgeable of brand standard preferred guest discount program* Develop a thorough knowledge of hotel staff, room locations, amenities, and selling strategies* Accurately handle future and same day reservations or take walk-in guests* Answer switchboard in accordance with standards of proper telephone etiquette* Block rooms and handle special requests; Offer and properly handle wake-up requests* Keep lobby and desk area clean and presentable* Have a thorough knowledge of emergency and security procedures* Open and close shift, make cash drops, ensure all credit cards, cash and change are balanced throughout shift* Be knowledge of hotel credit, cash in advance, and check cashing procedures* Properly assign rooms based on room locations, rate, room selling strategies, and guaranteed or requested room types* Have daily knowledge of groups or functions in-house and local current events; Promote local area and businesses* Communicate with Sales and Housekeeping regarding status of groups and VIP arrivals* Assist with laundry as needed (sorting, operating washing machines, folding, stain treatments, etc.)* Repeated bending, stooping and lifting/moving weights up to 30 lbs. as well as prolonged standing/walking* All other duties as assigned by a supervisor, of which you are capableJob Type: Full-timePay: $15.00 - $17.00 per hourBenefits:* Dental insurance* Health insurance* Paid time off* Vision insuranceSchedule:* 8 hour shiftApplication Question(s):* Are you available to work weekends (Fri/Sat/Sun)?Experience:* Hotel Front Desk: 1 year (Preferred)Shift availability:* Day Shift (Required)* Night Shift (Required)Work Location: In person

Created: 2025-08-12