Front Desk PM Supervisor

*PM SHIFT SUPERVISOR**Department:* Front Office*Supervisor:* Front Office Manager*DUTIES:*Lead the PM front desk team to ensure exceptional guest service and smooth daily operations. Responsible for supervising evening shift agents, providing on-the-spot service recovery, and addressing guest concerns professionally and promptly. Uphold and correct hotel service standards throughout the shift. Assist with check-ins, check-outs, reservations, and phone calls when needed. Serve as the go-to decision-maker in the absence of management.*PERSONAL CHARACTERISTICS:** *Appearance:* Pleasant and professional demeanor, well-groomed with neat attire, clean hands and nails, conservative hairstyle, and neatly trimmed beard or mustache, if applicable.* *Behavior:* Approachable and confident leader, calm under pressure, positive attitude, strong work ethic, team-focused.* *Basic Skills:* Detail-oriented, able to prioritize tasks, decisive, honest, dependable, efficient with front desk software, and comfortable handling cash and conflict.* *Communication Skills:* Strong verbal and written communication, able to clearly direct team members and address guest needs with confidence. Bi-lingual is an asset.* *Other:* Strong sense of accountability, adaptability, guest-centric mindset, and a commitment to upholding brand standards.*JOB KNOWLEDGE, SKILLS AND OTHER REQUIREMENTS:** *Previous Experience:* 1+ year of front desk or hotel experience required; supervisory or leadership experience strongly preferred.* *Special Skills:* Conflict resolution, time management, coaching and feedback, critical thinking, service recovery, and attention to detail.* *Product Knowledge:* Familiarity with hotel operations including reservations, PBX, bell services, local area knowledge, and Hilton systems a plus.* *Other:* Ability to remain composed and professional during guest escalations and resolve issues efficiently and satisfactorily.Job Type: Full-timePay: From $19.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Employee discount* Free parking* Health insurance* Life insurance* Paid jury duty* Paid time off* Parental leave* Professional development assistance* Vision insuranceSchedule:* 8 hour shift* Evening shift* Every weekend* Holidays* Monday to Friday* Night shift* Rotating weekends* Weekends as neededWork Location: In person

Created: 2025-08-12