Tasting Room and Hospitality Manager

*Tasting Room, Tap Room, & Hospitality Manager**Millbrook Winery – Millbrook, NY**About the Role*Millbrook Winery is seeking a mature, dynamic, creative, hands-on leader to oversee the daily operations of our Tasting Room, Tap Room, and Retail Shop. This is our most customer-facing role — the person in this position sets the tone for every guest’s experience and drives the success of our retail wine business.We’re looking for someone who thrives in a fast-paced, people-first environment; who takes ownership of results; and who leads with enthusiasm, professionalism, and entrepreneurial spirit. The ideal candidate will combine proven retail sales and hospitality management skills with genuine warmth, curiosity, and a love of great wine.*Schedule** *Full-time*: Thursday–Monday (weekends required)* Most holidays worked (Easter, Thanksgiving, Christmas, and New Year’s Day excluded)* 40+ hours per week expected*Key Responsibilities**Direct Management** Lead the daily operations of our Tasting Room and Tap Room, meeting budget and sales goals.* Recruit, train, schedule, and manage an exceptional hospitality team.* Ensure every visitor enjoys an outstanding experience — from answering questions and leading tastings to resolving issues with professionalism.* Conduct wine tastings and tours as needed.* Oversee staff during Food Truck Fridays and Jazz Saturdays, including post-event cleanup.* Motivate and guide staff to achieve performance targets by leading from the front.* Collaborate on store displays and merchandising.* Coordinate and manage group visits, weddings, bus tours, and other private events.* Maintain cleanliness and presentation standards across tasting areas, restrooms, grounds, and offices.* Monitor inventory levels of wine, supplies, and retail goods; reorder as needed.* Participate in off-site winery events.* Develop and refine tasting room procedures.*Shared Responsibilities** Support winery special events and marketing initiatives.* Assist with private-label wine applications and order fulfillment.* Continue expanding wine, vineyard, and winemaking knowledge.* Uphold all company policies and procedures.*Compensation & Benefits** *Salary*: Starting at $50,000+ (Actual base salary based on experience)* *Sales Commission*: Based on tasting room sales & facility rentals (estimated $10,000+ annually) Actual commission rate based on experience.* *Year-End Bonus*: Based on individual and company-wide performance* *Vacation*: 2 weeks starting* *Medical*: $500/month toward health premium* *Wine Discount*: 50% off all Millbrook wines*What We’re Looking For**Required Skills & Experience** Previous management experience in retail, hospitality, or restaurant settings* Proven ability to recruit, train, and lead high-performing teams* Strong selling skills and customer service.* Excellent written and verbal communication abilities* Proficiency in MS Word, Excel, and Outlook (must be comfortable with spreadsheets)* Ability to lift and move 40 lbs repeatedly*Preferred** Bachelor’s degree* P&L management experience* Prior wine industry and/or restaurant management experience. Wine knowledge (a plus, not a must)*Personal Attributes** Acts like an owner — takes responsibility, solves problems, and plans ahead* Inspires others through example and clear direction* Energetic, organized, and entrepreneurial — thrives outside a strict 9-to-5 mindset* Positive, approachable, and genuinely curious* Maintains high standards for cleanliness and presentation* Loves wine (and wants to learn more)* Balances short-term priorities with a long-term vision* Knows how to work hard — and have fun doing it*Other Requirements** Reports to Vice Presidents* Background check required* Business and personal references required* Earnings history required*Ready to lead Millbrook Winery’s hospitality team and deliver unforgettable guest experiences?*Apply today and help us share the best of Millbrook wines with the world.Top of FormBottom of FormJob Type: Full-timePay: $50,000.00 - $75,000.00 per yearBenefits:* 401(k)* Employee discount* Health insurance* Paid time offExperience:* Applicable: 3 years (Required)Ability to Commute:* Millbrook, NY 12545 (Required)Ability to Relocate:* Millbrook, NY 12545: Relocate before starting work (Required)Work Location: In person

Created: 2025-08-12