Business Center Manager/Community Manager

Office Evolution- JacksonvilleBusiness Center Manager / Community Manager (BCM)Location: 5011 Gate Parkway, Bldg 100, Suite 100, Jacksonville, FL 32256Website: Summary:Office Evolution is seeking a Business Center Manager / Community Manager (BCM) who is a customer service and hospitality professional at heart. The BCM serves as the face and voice of our location—delivering a best-in-class experience to our members and guests. This role is responsible for consultative sales, location operations, member community management, and administration.*About Office Evolution:*· The nation’s leading coworking franchise, specializing in private offices, coworking, meeting rooms, and virtual office solutions· 85+ locations nationwide, including three in the Jacksonville area· A fast-paced, high-energy office with successful entrepreneurs and business professionals· A fun, efficient, creative, and relationship-driven OHANA culture*Core Responsibilities:**1. Inside Sales & Marketing*· Greet prospective clients, members, and visitors with professionalism and warmth· Conduct location tours and close consultative sales· Identify client needs and match them with the appropriate products/services· Present solutions confidently and effectively· Manage sales pipeline using HubSpot· Maintain up-to-date marketing materials· Support digital marketing initiatives· Proactively seek referrals and networking opportunities· Track and report on sales performance, goals, and KPIs· Promote new and existing services to grow revenue· Participate in weekly calls and team meetings*2. Member Relations & Community Building*· Build and maintain strong relationships with members, prospects, vendors, and partners· Facilitate member introductions to promote collaboration· Plan and execute community networking events· Proactively identify opportunities to enhance member satisfaction· Assist members with onboarding, billing, and basic IT troubleshooting*3. Location Management & Administration*· Oversee daily operations of the center· Ensure the space is always “show ready,” including front desk, offices, meeting rooms, coworking areas, and the kitchen· Answer phones and manage meeting room reservations· Reset meeting rooms after use· Handle monthly invoicing review and light collections· Prepare offices for new move-ins/move-outs· Manage incoming/outgoing mail and packages· Order and maintain office supplies· Perform general administrative and front desk duties· Take on additional responsibilities as needed*Key Skills & Competencies:*· - Strong relationship-building and interpersonal skills· - Positive and calm under pressure; able to bring out the best in others· - Customer service and hospitality mindset· - Consultative sales skills· - Quick learner with adaptability to change· - Excellent verbal and written communication· - Self-motivated and able to work independently· - Team-oriented with a strong work ethic· - Detail-oriented multitasker· - Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)· - Comfortable using social media platforms*Key Relationships:*· Prospective Clients· Visitors & Guests· Members· Franchise Owners & BCMs· OE Corporate Support Team· Jacksonville Office Evolution Team*Education & Experience:*· Minimum 2 years of experience in customer service, office leasing, or executive/sales support roles· College degree in business or a related field preferred· Background in sales, marketing, or hospitality is highly desirable*Compensation & Benefits:*· Salary: $48,000–$55,000 annually (based on experience)· Schedule: Full-time | Monday–Friday | 8:00 AM – 5:00 PM | Occasional evenings and weekends· Incentives: Quarterly bonuses (10–15% of base salary potential)· Benefits: Health care, paid time off(PTO) and holidays· Background check and reference screening required for all candidatesJob Type: Full-timePay: $48,000.00 - $55,000.00 per yearBenefits:* Health insurance* Paid time offWork Location: In person

Created: 2025-08-12