Shelter Coordinator

the *Position Title: SHELTER COORDINATOR**Reports to: *Program Manager*Pay Rate: *$22.00 per hour / 32 hours per week*Schedule:* Shift 1 5:00 pm - 1:30 am (Opening Coordinator)Shift 2 - 1:00 am - 9:30 am (Closing Coordinator)Must be available to work on weeknights and weekends.*Location:* 450 N. Livermore Avenue, Livermore.*Benefits: *Paid Time Off, Sick Time, Health Benefits, Partial Match 401(k) planThe Mission of Open Heart Kitchen is to provide equitable access to nutritious food today while building a food-secure tomorrow. Learn more at:*Position Summary:*The Shelter Coordinator will work with the Executive Director, Operations Director, Vineyard Program Manager, Production Kitchen staff, and volunteers. Responsible for direct client support in an emergency shelter environment, the Shelter Coordinator oversees shelter operations during the evening and overnight hours, creating a safe and healthy environment for individuals experiencing homelessness.*Job Duties:** A commitment to professionalism that includes trustworthiness, teamwork, and honesty.* Supervision and support of clients with dignity and respect.* Foster positive interactions with clients and team members/ proactively addressing concerns, troubleshooting issues, and effectively de-escalate challenging situations to maintain a supportive and productive environment.* Oversee shelter client activities, maintaining a positive environment.* Encourage positive recreational activities such as television, movies, games, conversations, and reading.* Support and assist clients with their needs as they arise (ex. questions, concerns, hygiene supplies, cleaning supplies, bedding, etc.).* Maintain positive, supportive, and respectful guest relations.* Efficiently process all client service-related paperwork, ensuring timely completion, accuracy, and adherence to company policies and Refuge requirements.* Supervise and direct volunteers and activities during shifts.* Document in shift notes at least once per shift, ensuring all required documentation is completed accurately. This includes, but is not limited to, call logs, task checklists, incident reports, reasonable suspicion forms, and mandated reporter documentation/reporting duties.* Maintain safety and security of shelter property, and report concerns to Manager/On-Call or to the authorities.* Complete Shelter Inventory and organizational/shelter upkeep duties as assigned.* Supports Open Heart Refuge’s philosophy that all people deserve safe shelter* Adherence to work rules, policies, and procedures.* Perform basic maintenance as needed (ex. changing light bulbs, plunging toilets) and report any major maintenance issues to Day Staff.* Maintain the cleanliness of the shelter through performing housekeeping tasks outlined in Task Lists (ex. sweeping, mopping, disinfecting).* Data entry as needed.* Attend regularly scheduled monthly meetings and training.*Qualifications:*Education and Experience* 1 year of relevant experience working with unsheltered individuals* Minimum of High School Diploma or GED* Ability to maintain a positive attitude and to work effectively under pressure, demonstrating maturity and discretion when handling sensitive and/or challenging situations* Effective written, verbal, and interpersonal communication skills*Requirements: ** Proof of negative TB test (re-test every 4 years)* Pass a criminal background check.* Occasionally lift and/or move up to 50 pounds* Ability to maintain confidentiality of clients* Strong interpersonal skills and ability to be compassionate and firm with clients* Strong commitment to Open Heart Kitchen’s mission and core values, including racial equity and social justice.*Application Submission: *All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or protected veteran status.If you need reasonable accommodation for the online application process due to a disability, please call 925-580-1616 and leave your contact information and details about the posted position of interest. Only messages regarding assistance for those who need an accommodation with the online application process due to a disability will be returned.Job Type: Full-timePay: $22.00 per hourExpected hours: 32 – 40 per weekBenefits:* 401(k)* Health insurance* Paid time offSchedule:* 8 hour shift* Evening shift* Every weekend* Morning shift* Night shift* Overnight shiftLanguage:* Spanish (Preferred)Ability to Commute:* Livermore, CA 94551 (Required)* Livermore, CA 94551 (Required)Work Location: In person

Created: 2025-08-12