Director, Depot Service

*Job Title: Director of Depot Service **Location:* Hybrid position, Lives within Driving distance of Little Ferry, NJ - Jacksonville, FL - Irvine, CA or St. Louis, MO*Department:* Service Operations*Travel:* Up to 25% (Domestic)*About the Role*Are you a strategic leader with a passion for service excellence and operational efficiency? We're looking for a *Director, Depot Service *to lead our centralized repair and technical service functions across multiple depot locations. This is a critical role focused on standardizing operations, driving continuous improvement, and ensuring service scalability to support our long-term growth and customer success.*Key Responsibilities** Lead multi-site depot repair and technical service teams with strategic oversight and hands-on support.* Standardize workflows, documentation, and quality procedures across all locations to ensure consistent and scalable service delivery.* Use data and service KPIs to drive decisions related to quality, turnaround time, and resource optimization.* Partner with cross-functional leaders in Finance, Supply Chain, and IT to ensure alignment of inventory, billing, and data systems.* Evaluate capacity and system readiness for potential site consolidations, expansions, or automation opportunities.* Develop and oversee training programs to elevate technical proficiency, safety standards, and service quality.* Foster a high-performance, collaborative team culture through mentorship, coaching, and accountability.* Ensure compliance with company standards, safety regulations, and internal audit protocols.* Drive integration and alignment of depot operations within the broader service and customer experience ecosystem.*Supervisory Responsibilities** Directly manage Depot Managers and indirectly oversee depot staff across multiple sites.* Establish consistent performance expectations, KPIs, and service goals across teams.* Partner with HR on staffing, onboarding, performance management, and professional development initiatives.*Qualifications** Bachelor’s degree in Operations Management, Engineering, Business, or a related field required; Master’s degree preferred.* Minimum 7 years of progressive service operations or depot management experience.* At least 3 years in a director-level or multi-site leadership role.* Proven experience building or transforming scalable service delivery models.* Familiarity with Lean, Six Sigma, or other continuous improvement methodologies strongly preferred.* Strong technical literacy, ideally within electro-mechanical or diagnostic equipment environments.* Proficient in Microsoft Office and service management systems (ERP, CRM, etc.).* Valid driver’s license and ability to travel domestically up to 25%.*Key Competencies** *Operational Agility* – Quickly resolves service issues and streamlines workflows.* *Strategic Execution* – Balances day-to-day leadership with long-term vision.* *Process Standardization* – Drives consistency, quality, and efficiency.* *Customer Focus* – Makes decisions with customer satisfaction at the core.* *Data-Driven* – Leverages service data to inform improvements and innovation.* *Change Leadership* – Confidently navigates and leads teams through transformation.* *Collaborative Leadership* – Builds strong cross-functional relationships and accountability.* *Talent Development* – Develops teams through mentorship, training, and performance coaching.*Technical & Physical Requirements** Proficient in Microsoft Excel (pivot tables, data analysis), Word, Outlook, and PowerPoint.* Experience with ERP systems such as SAP, NetSuite, or Microsoft Dynamics.* Familiarity with WMS and service platforms like Salesforce or ServiceNow.* Ability to interpret and present operational metrics using dashboards or BI tools.* Willingness to embrace new technology and support change management initiatives.* Must be able to sit, stand, and move within service environments; occasional lifting up to 50 lbs.*Why Join Us?*You'll be at the forefront of shaping a high-impact, customer-driven service operation. We offer a collaborative work environment, opportunities for growth, and the chance to make a measurable difference across a growing organization.*Ready to lead with impact? Apply today and help shape the future of our depot service operations.*Job Type: Full-timePay: From $120,000.00 per yearBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Flexible spending account* Health insurance* Health savings account* Life insurance* Paid time off* Referral program* Vision insuranceEducation:* Bachelor's (Preferred)Experience:* Depot Management : 7 years (Required)* Director- level leadership: 3 years (Required)* Operational metrics: 5 years (Required)Willingness to travel:* 25% (Required)Work Location: Hybrid remote in Irvine, CA 92618

Created: 2025-08-12