Shift Lead

Training Starts: August 25, 2025Store Opens: August 29, 2025* Flavor Captain (Shift Lead) – Do you have what it takes to help direct and train Team Members? Are you looking to grow into a Management role?Required Training/ Experience/ Education* High school diploma or equivalent (helpful but not required)* At least 2 years of experience in a similar role* Valid Food Handler Certificate (per local/state regulations)* Physically capable of standing/walking for 9 hours* Able to lift a minimum of 50 pounds* Good physical condition and reasonable hearing for safety* Ability to read, write, and comprehend EnglishJob Responsibilities and Duties for Wing Wranglers and Heat HandlersOutlined, but not limited to:* Greet guests warmly and provide friendly, helpful service* Follow all steps of service and procedures* Take and accurately enter orders into the POS system* Operate, clean, and maintain the shake machine* Process cash, credit card, and other payments efficiently* Keep the checkout area clean, organized, and stocked* Follow all company policies and procedures* Handle fast-paced environments and adapt to changes* Address guest questions and concerns with professionalism* Completes all tasks as directed by management, including: cleanliness, stocking, prep, cooking, sanitation, guest service, and adherence to standards* Maintains cleanliness and organization throughout the kitchen and prep areas* Assists with full kitchen cleaning as needed* Operates and maintains all machines safely and correctly, including setup and breakdown (kitchen equipment, dish machine, milk shake machine)* Follows recipes and prep lists exactly* Accurately measures ingredients* Preps food and equipment to meet quantity, quality, and timing standards* Observes all sanitation and safety procedures, including proper cooling of hot foodsJob Responsibilities and Duties for Flavor Captains and Sauce BossesOutlined, but not limited to:Supervision & Leadership* Supervise and coordinate team activities during the shift* Assign tasks and ensure smooth workflow* Motivate and support team members* Address staff concerns and resolve conflictsOperational Management* Ensure efficient operations throughout the shift* Manage inventory levels and order supplies as needed* Handle cash management and end-of-shift reconciliations* Open and close the store as requiredCustomer Service* Provide excellent guest service* Resolve customer complaints in a professional manner* Foster a welcoming and positive environmentTraining & Development* Train and mentor new team members* Offer regular feedback and guidanceCompliance & Safety* Ensure compliance with all company, health, and safety policies* Maintain a clean, safe, and organized workspaceCommunication* Communicate shift performance and issues with upper management* Keep team informed of important updates and expectationsJob Types: Full-time, Part-timePay: $21.00 - $24.00 per hourExpected hours: 30 – 40 per weekBenefits:* 401(k)* Dental insurance* Employee discount* Flexible schedule* Health insurance* Paid training* Vision insuranceShift availability:* Day Shift (Preferred)* Night Shift (Preferred)Ability to Commute:* Oswego, IL 60543 (Required)Ability to Relocate:* Oswego, IL 60543: Relocate before starting work (Required)Work Location: In person

Created: 2025-08-12