Guest Service Representative

The AmericInn By Wyndham, Monona, WI is seeking a talented individual to join our team. We are currently in search of a full-time Front Desk Clerk 2nd shift (3pm-11pm), including weekend shifts. Applications are available at the AmericInn Monona lobby front desk.Essential Position Functions – Guest Service Representative1. Personally demonstrate a commitment to guest service by responding to guest needs and concerns; be committed to making every guest satisfied.2. Provide information to guests about hotel policies, services and amenities.3. Respond to requests from guest for assistance and information about the local area.4. Listen and respond to guests’ requests and concerns.5. Handle guest check-in and check-out in an accurate and efficient manner.6. Enter/change reservation information on the hotel computer systems.7. Process payment from guest and posting charges to guest accounts.8. Balance shift work and cash drawers.9. Operate hotel telephone console and use good telephone etiquette.10. Sell rooms to guests on the telephone and to “walk-ins”.11. Know all components and features of the company's guest service guarantee.12. Promote hotel sales and revenue programs.13. Maintain open communication with all hotel departments.14. Understands and helps monitor basic safety and security procedures of the hotel.15. Assists all departments as needed.16. Perform other related duties as assigned.Essential Skills and Experience:1. Guest Service orientation2. Interpersonal and communication skills3. Team player4. Ability to handle multiple tasks5. Ability to handle money and make change6. Ability to work independently7. High School education or equivalentWorking Relationships:1. Reports to General Manager2. Interacts with all other property team members.Benefits include: Paid vacation after 1 year of employment, incentive pay for worked holidays, and Wyndham Hotels' discounted lodging program.Applicant must be a friendly, dynamic individual with some knowledge of the hospitality industry and a great attendance record.Job Types: Full-time, Part-timeJob Type: Full-timePay: $15.00 per hourBenefits:* Employee discountSchedule:* 8 hour shift* Holidays* OvertimeEducation:* High school or equivalent (Preferred)Experience:* Hotel Experience: 1 year (Preferred)Work Location: In person

Created: 2025-08-12