Front Desk Clerk

*FRONT DESK CLERK**Department: Front Desk**Supervisor: Front Office Manager**DUTIES:* *Accurately and efficiently check in and check out guests using a computer system, assist guests as requested, handle cash, answer telephones and make reservations when necessary.**PERSONAL CHARACTERISTICS:**1. Appearance: Pleasant, professional, neat and clean hands and nails, well-groomed, conservative hairstyle, neatly trimmed beard or mustache, if applicable.**2. Behavior: Friendly, positive, professional, interested in job and guests, team player.**3. Basic Skills: Able to efficiently and accurately operate the front desk computer, honest, loyal, dependable, able to organize and plan, patience, basic arithmetic.**4. Communication Skills: Good grammar, strong verbal skills (bi-lingual an asset), legible handwriting, able to communicate accurately and effectively with guests in verbal and written form.**5. Other: Basic understanding of guests’ needs and desires and methods of servicing to the guests’ satisfaction, adaptable to change.**JOB KNOWLEDGE, SKILLS AND OTHER REQUIREMENTS:**1. Previous Experience: Previous front desk clerk experience is desired, money handling, complaint handling, guest service.**2. Special Skills: Handling guest complaints and requests, salesmanship, problem solving, attention to detail.**3. Product Knowledge: Hotel rooms procedures, PBX, reservations, bell service, hotel facilities, hours of operation.**4. Other: Knowledge of city.*Job Type: Full-timePay: $17.50 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Employee discount* Flexible schedule* Free parking* Health insurance* Life insurance* Paid jury duty* Paid time off* Parental leave* Professional development assistance* Vision insuranceSchedule:* 8 hour shift* Day shift* Evening shift* Holidays* Monday to Friday* Morning shift* Night shift* Weekends as neededWork Location: In person

Created: 2025-08-12