Multi Family Property Leasing Agent Pasco WA

*Job Title: *Leasing Agent (Tuesday - Saturday)*Company’s Basic Information: *Ironridge Capital specializes in property management. The owners of the company are also owners of several properties themselves and understand the business from both sides of the relationship. Our mission centers around providing the best living experience for tenants while at the same time guaranteeing the highest level of professional service and financial diligence for property owners and investors. We know that to achieve the results we want we need to exercise excellence to all stakeholders.*Role Summary: *The leasing agent’s primary focus is maintaining a high occupancy rate.*Duties and Responsibilities** Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).* Immediately record all telephone and in-person visits on appropriate reports.* Files own guest cards and maintain according to established procedures.* Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.* Have prospect complete application and secure deposit in accordance with the Ironridge procedures and Fair Housing requirements.* Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.* Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals.* Ensure apartment is ready for resident to move-in on agreed date.* Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.* Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.* Monitor renewals. Distribute and follow-up on renewal notices.* Assist in monitoring advertising effectiveness.* Distribute all company or community-issued notices.* Represent the company in a professional manner at all the times.* Receive telephone calls and in-person visits. Listen to resident requests, concerns and comments.* Quickly complete maintenance Service Request and inform the maintenance team.* Answer questions for residents about community, repairs, rent, rules, etc. Timely follow-up if unable to respond to residents on all matters.* Maintain open communication with Property Manager and Maintenance Supervisor.* Contribute to cleanliness and curb appeal of the community on a continuing basis.*Attributes** A creative mindset and ability to come up with unique ways to market vacancies* Clear, concise and respectful communication skills and active listening* Organizational skills including calendar management, the ability to prioritize and stay on top of multiple duties* Attention to detail* Resourceful and able to problem-solve to find solutions for a variety of potential issues* Commitment to constant improvement and learning* Ability to build positive team relationships* Makes and communicates tough decisions*Technical Skills ** Competence in operation of telephone (mobile and land line), personal computer/keyboard, printer, scanner.* Able to fully utilize and/or learn computer and phone applicationso MS Word, Excel and Outlook mail and calendar* Proficiency in computer skills and experience using CRM software, preferably familiar with AppFolio*Working Conditions** Must have a vehicle to travel between sites or to appointments.* Able to lift 25 pounds or up to 50 with assistance.* Able to walk the units including using stairs.*Qualifications** Minimum 1 year experience in leasing or combination of accounting skills/education with customer service is preferred.* High School diploma/GED required* Driver’s license* Ability to work weekends or holidays if required.* Bi-Lingual is preferred in some locations.Job Type: Full-timePay: $20.00 - $22.50 per hourExpected hours: 40 per weekBenefits:* Dental insurance* Health insurance* Paid time off* Vision insuranceSchedule:* Evenings as needed* Weekends as neededExperience:* Property leasing: 1 year (Required)Work Location: In person

Created: 2025-08-12