Senior Service Manager

ASMPT is a leading global supplier of hardware and software solutions for the manufacture of semiconductors and electronics. We have a direct-hire opportunity for a Senior Service Manager.*Job Summary*:Reporting to the VP/GM, this position is responsible for leading a (~70 ee) team performing tool installation, start-up, diagnosing, troubleshooting, and repairing complex electro/mechanical equipment at customer locations in multiple states. Provide direction and support for field service team by establishing processes, procedures and serving as mentor. Work strategically with VP/GM to drive continuous improvement throughout the organization. Work in concert with customer and team to ensure that all requirements and service metrics, as outlined in the contract/agreement, are met on a consistent basis.*Key Responsibilities and Duties / Essential Functions:** Collaborates with key account customers to understand their business needs and strategic objectives, builds relationships with decision-makers and identifies, develops, and closes enterprise services business opportunities.* Ensures strategies for effective support of customers are developed, agreed, and implemented and that customer satisfaction is maintained and improved per established targets.* Develops and ensures key reporting and metrics are set up and maintained for region and site.* Drive, reinforce and champion safety-first culture throughout organization.* Coach, mentor and develop Service Managers and assists in the development of the team.* Actively manages sales of Service Contract, resources allocation and planning for customers.* Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.* Utilizing analytical skills, structure resources, manage budget and ensure resources are in place to support customer activities.* Participates in ASMPT worldwide support community and actively shares knowledge.*Education and Experience:** Bachelor’s degree in engineering required.* 20+ years’ experience managing capital equipment in electronics industry required. Semi-conductor experience a plus.* 10+ years’ experience managing a services team required. Experience leading a larger (30+ ee’s) team preferred.* Experience working in a global matrixed organization a plus.*Qualifications and Skills:** Strong communication (written and verbal) skills.* Safety first mindset.* Internal and external customer focus.* Strong presentation skills including ability to interface and present to customers at all levels.* Strong analytical skills.* Key account experience with Intel a plus.* Proficient in MS Office suite: Excel, Word, PowerPoint, Outlook, Teams*Supervisory Responsibilities:** Directs a team of up to 5 Managers and up to 70 employees total.*Work Environment:*This job operates in both an office environment as well as a manufacturing and cleanroom environment requiring appropriate and safe attire.*Travel:*Up to 20% Domestic or international travel required.Job Type: Full-timeAbility to Commute:* Beaverton, OR 97006 (Required)Ability to Relocate:* Beaverton, OR 97006: Relocate before starting work (Required)Work Location: In person

Created: 2025-09-06