QRM - Contract Obligations Support Specialist (Manager)...

The teamThe Quality and Risk Management (QRM) team's mission is to protect the earnings, assets, and reputation of the firm, facilitate consistency of delivery, and reduce the cost of quality. The primary responsibility of QRM is to provide effective and timely risk and quality-related counsel and guidance to the Deloitte teams that support client engagements. QRM accomplishes its mission by helping identify, mitigate, and manage risk (delivery, regulatory, legal, and reputation) throughout the engagement life cycle.The Operate Obligations Management team will provide support to US Risk Managers and business leaders for complex information technology (IT) operate and managed services contracts by executing careful review of contractual documents (and related artifacts) and extracting all obligations and restrictions that require customized operationalization and management by the business stakeholders. This includes translating contractual/legal language into clear, actionable insights for business stakeholders.Recruiting for this role ends on 8/31/2025.Work you'll doProvide Obligations Management as follows:Review and analyze IT operations and managed services contracts to identify and document business-relevant contractual obligations and restrictions, including :Contract requirements, deliverables and key methodologies such as performance measures, productivity achievement and invoicingSecurity/privacy obligations that must be operationalized outside of standard processes and controlsNon-standard onboarding requirementsSummarize and re-state individual contract obligations in non-legal terminology that can be clearly understood and actioned by business delivery leadersCollaborate and build relationships with legal, delivery, and commercial teams to clarify, interpret and align on actions to be recommended to business leaders to comply with contractual obligationsLeverage customized tools/platforms for obligations trackingSupport the development of tools, templates and methodologies for standardized obligation extraction, documentation and communicationFlag risks, ambiguities or gaps in contract terms that could impact delivery or compliancePeriodically interface with internal stakeholders to help monitor progress of contractual obligations and restrictionsManage process implementation activities, including identification of process improvement opportunities for obligations management activitiesConduct obligations management related knowledge sharing sessions for team membersServe as mentor to junior team members, providing oversight, guidance and knowledge sharing, as requiredOther ad hoc risk and contract management support activities as requiredQualificationsRequired:Possess 10+ years of post-qualification experience in contract management, contract analysis, compliance, legal operations, or a similar roleStrong understanding of IT operations, managed services, or consulting delivery modelsExcellent contractual fluency and ability to interpret and translate legal language into simplified termsExperience in identifying commercial, contractual and business obligations within complex legal documentsExcellent analytical and presentation skillsGood relationship management skillsStrong verbal and written English communication skillsProactive approach in performing duties, problem solving, and issue resolutionProficiency in the use of MS Office - Word, Basic Excel and PowerPointExposure to contract language associated with complex IT services contractingEducation: BBA/BA/BS in related fieldMust be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the futurePreferred:Advanced degree (e.g. law or business)Familiarity with contract lifecycle management systemsInformation for applicants with a need for accommodation: wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $124,700 - $229,500.You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Created: 2025-09-05