Guest Services Specialist (Office Manager)

*Job Overview*The Guest Service Agent plays a crucial role in ensuring a positive experience for guests at our establishment. This position involves managing front desk operations, addressing guest inquiries, and providing exceptional customer service. The ideal candidate will possess strong organizational and communication skills, with the ability to multitask effectively in a fast-paced environment.*Duties** Welcome and check-in guests, ensuring a smooth arrival experience* Manage reservations and provide information about hotel services and amenities* Handle guest inquiries and resolve any issues promptly and professionally* Maintain accurate records of guest information and transactions* Coordinate event planning and assist with scheduling as needed* Supervise front desk staff, providing training and development opportunities* Manage vendor relationships and oversee office management tasks* Perform clerical duties including filing, bookkeeping, and payroll processing* Utilize QuickBooks for financial tracking and budget management* Maintain multi-line phone systems, ensuring effective communication with guests and staff*Skills** Strong communication skills to interact effectively with guests and team members* Excellent organizational skills to manage schedules, events, and office operations* Experience in human resources, training & development, and team management* Proficiency in bookkeeping, budgeting, and payroll processes* Familiarity with medical office management is a plus* Ability to manage calendars efficiently while handling multiple tasks simultaneously* Front desk experience with knowledge of phone etiquette is essential* Previous office or administrative experience preferredWe are seeking a dedicated individual who is passionate about delivering outstanding service while maintaining a well-organized front desk environment. If you thrive in a dynamic setting and possess the necessary skills, we encourage you to apply for this rewarding opportunity.Job Type: ContractPay: $25.00 - $30.00 per hourWork Location: In person

Created: 2025-10-09